Client Care Coordinator

Overview

Veterinary Eye Centers are New York City’s first practice group devoted exclusively to animal eye care. Under Dr. LoPinto’s expert guidance, our flagship Hell’s Kitchen clinic blends advanced diagnostics, microsurgical precision, and a sharp focus on client communication to deliver truly exceptional outcomes. At VEC, we keep a close eye on what matters most: compassionate care, medical excellence, and a truly supportive work culture.

With a growing reputation and vision for continued leadership in veterinary ophthalmology, we’re proud to offer a uniquely specialized practice where every detail is in full view.

• Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner
• Communicate and collaborate with colleagues regarding patient care and client questions
• Document communications and conversations
• Manage the appointment schedule
• Receive payments for services rendered and oversee daily financial reconciliation
• Perform intake and discharge duties
• Maintain common areas

• 2+ years of experience in a customer service or client facing role (Veterinary Preferred)
• Monday - Friday availability (You will work 4 10-hr shifts per week with rotating days off mid week)
• Excellent written and verbal communication skills
• Comfort working around all types of dogs and cats
• Exceptional organizational skills with a keen eye for detail
• Adaptability and focus in a busy environment
• A passion for animals

• The salary range for this role is: $20 - $24/hr
• FSA/HSA
• Generous paid time off, up to 120 hours of PTO per year
• 401(k) with a company match
• Elective benefits through Met Life
• Discounted pet insurance

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.