Medical Director - Queens - Long

Bond Vet is on a mission to strengthen the human‑animal bond through better pet care. We offer primary and urgent care and our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. With a strong focus on technology built in‑house, we can easily innovate our systems to improve the veterinary team, pet, and client experience.

Bond Vet seeks a Medical Director to help lead the medical operations of the clinic. The role ensures patients receive a high standard of care, collaborates with clinic team members, and acts as a client‑oriented mentor to all members.

• Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members
• Mentors and develops Associate Veterinarians to be their best through side‑by‑side coaching, feedback sessions and regular case discussions
• Participates in a Performance Improvement Process to address performance issues if and when they arise within their team, thereby maintaining a high performing team
• Organizes and conducts regular doctor and team meetings to foster and strengthen positive hospital culture
• Acts as a thought partner and contributes to the development of new practice protocols and guidelines and implements them in an efficient and engaging way
• Partners with Clinic Manager in delivering an excellent client experience including the handling of client complaints when applicable
• Participates in talent acquisition efforts for Doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent
• Creates and maintains the Clinic Doctor Schedule to balance the needs of the hospital and of their Associate Veterinarians
• Acts as an ambassador of Bond Vet within the veterinary community and the public at large

• Adaptable – A lifelong learner who is continuously developing the skills and perspective required to meet the needs of the team and hospital.
• Business acumen – Comfortable with financial conversations and how good business is related to good medicine
• Client Focused – Acts with both external and internal customers in mind, using client feedback to improve service
• Communication Skills – Communicates clearly in both verbal and written formats
• Conflict Management – Doesn’t shy away from healthy conflict and can settle disputes equitably
• Developing Direct Reports – Has an awareness of the aspirations and development goals of those on their team and can push them to take on challenging tasks and assignments to support their growth
• Directing Others – Sets clear expectations and distributes workload in a way that is equitable and challenging and maintains communication about work and results
• Drive for Results – Takes initiative, can be relied upon to meet or exceed objective goals, and takes the lead in troubleshooting/working on solutions as well as contacting the next level up for help
• Effective Teambuilder – Blends individuals’ strengths and creates a strong team spirit, frames success in terms of the whole team, fosters openness and a sense of belonging
• Hiring & Staffing – Is effective at evaluating potential candidates and selects only the strongest fits for the organization
• Managing Vision & Purpose – Communicates vision in a way that is inspiring to those on their team, breaks larger goals into chunks to celebrate and encourage progress and momentum, and uses this knowledge to create a climate of excellence
• Peer Relationships – Is able to quickly build strong relationships with team members both new and established, is collaborative, can solve problems in a way that is fair to other groups, and provides candid feedback in a well‑received manner
• Prioritization – Good time management…