Veterinary Receptionist​/Assistant - Ontario, NY

Who we are

County Line Animal Hospital is looking for an Experienced Veterinary Assistant/Receptionist!

Position Details

Role: Experienced Veterinary Assistant/Receptionist
Status: Full-time, 32–40 hours per week
Salary: From $16 / hour
Schedule: Flexible four-day workweek; no nights, weekends, on-call shifts, or holiday hours

Benefits Highlights

Financial Rewards that Grow with You: Competitive compensation, 401(k) matching, Roth Retirement Savings Plan, flexible spending options, Health Savings Account, 529 Savings Plan, tuition support, and referral bonuses
Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, paid parental leave, generous paid time off, and employee pet care benefits
Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, professional development opportunities, continuing education allowance, uniform allowance, state license reimbursement, VTNE exam fee reimbursement, mentorship, and tuition support for qualifying veterinary technician programs
Lifestyle Perks You'll Appreciate: Six paid holidays, Employee Assistance Program, employee discounts, four-day workweeks, regular lunch breaks, no nights or weekends, and a positive team culture that supports a healthy work-life balance

Looking for a veterinary career that still leaves room for a life outside the hospital?

County Line Animal Hospital is seeking an experienced Veterinary Assistant/Receptionist to join our fantastic team. For more than 30 years, we’ve cared for pets and built lasting relationships with families throughout our community. Our clients are among the best, and our upbeat, supportive team always has each other's backs.

This hybrid role is ideal for someone who enjoys variety and wants to contribute both at the front desk and alongside the medical team. One moment, you may be helping a client schedule an appointment or process a payment. The next, you may assist a veterinarian, support patient care, or help with pharmacy responsibilities.

If you’re looking for four-day workweeks, no nights or weekends, genuine mentorship, and a clinic culture where people appreciate one another, you may have just found your next home.

Why Our Veterinary Assistants / Receptionists Love It Here

• Enjoy a flexible four-day workweek
• Work 32–40 hours per week
• Have no nights, weekends, on-call shifts, or holiday hours
• Get regular lunch breaks built into your day
• Join a hospital with more than 30 years of service to the community
• Build meaningful relationships with long-standing clients and their pets
• Use both your veterinary and customer service skills
• Gain experience across reception, patient care, pharmacy duties, and hospital operations
• Receive mentoring from experienced veterinary technicians
• Get support as you work toward becoming a Licensed Veterinary Technician
• Take advantage of tuition support for qualifying veterinary technician programs
• Work in a culture where teammates genuinely appreciate and support one another
• Celebrate birthdays, babies, anniversaries, and other important milestones
• Enjoy occasional coffee runs, ice cream parties, team meals, and a stocked break room
• Bring your unique personality to a clinic that celebrates what makes you awesome

What You'll Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming calls and respond to client questions
• Schedule appointments and help manage the hospital calendar
• Check clients and patients in and out
• Process payments and maintain accurate financial information
• Update client and patient records
• Communicate hospital policies, services, and appointment information clearly
• Help coordinate communication between clients and the medical team
• Assist veterinarians and veterinary technicians during examinations and…