Veterinary Receptionist

Location: Latham, NY

Schedule: Full-Time | Four 9-hour shifts per week | Tuesday, Thursday, Friday, Saturday 4p - 1a

Compensation: $22.00–$28.00/hour + $3.50/hour overnight differential

Join Capital District Veterinary Referral Hospital as a full-time Veterinary Receptionist in Latham, NY. Our Client Care Specialists are an essential part of our emergency and specialty veterinary hospital, providing exceptional service and support for clients, pets, and our veterinary team.

This role is ideal for someone with strong customer service experience who enjoys helping others, staying organized, and making a positive impact in a fast-paced animal hospital environment.

• $22.00–$28.00 per hour, based on experience, knowledge, and skills
• Overnight differential: Base pay + $3.50/hour for hours worked between 11:00 PM and 7:00 AM

• CSR Certificate Program!
• Continuing Education & Uniform Allowance + Free Vet Bloom access (RACE-approved CE)
• CVT/LVT/RVT license reimbursement
• RECOVER Training for advanced CPR skills
• Veterinary Technician Education Sponsor ships + VTNE reimbursement + VTS Support
• 16-Week VTNE Study Group
• Professional Development Assistance
• PTO
• Working a holiday = DOUBLE Pay!
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options:
  Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

• Four 9-hour shifts per week
• Tuesday, Thursday, Friday, Saturday 4p - 1a

• Welcome clients, patients, and visitors with professionalism and compassion
• Educate clients and referring veterinarians about hospital services and specialty departments
• Provide support and guidance to clients both in person and over the phone
• Schedule appointments efficiently within our multi-specialty referral and emergency hospital
• Manage incoming calls, emails, reminders, and follow-up communications
• Maintain accurate client and patient records within the hospital information system
• Collaborate with clinical teams to ensure a seamless client experience
• Assist with administrative and front desk operations in a fast-paced environment
• Handle sensitive situations with empathy, professionalism, and discretion

• Previous customer service, client care, reception, or administrative experience required
• Veterinary, medical, emergency, or specialty hospital experience preferred
• Outstanding verbal and written communication skills
• Strong organizational and multitasking abilities
• Ability to remain calm, professional, and compassionate in a fast-paced environment
• Strong attention to detail and accuracy when managing records and communications
• Comfortable working collaboratively with clients, veterinarians, technicians, and support staff
• Positive attitude and commitment to delivering exceptional client service
• Fluent English speaking and reading skills required

Capital District Veterinary Referral Hospital is a leading emergency and specialty veterinary hospital serving pets and their families throughout New York's Capital Region. Our team is committed to advancing veterinary medicine while creating an environment where Veterinary Technicians are empowered to grow their skills, expand their knowledge, and make a meaningful impact on patient care every day.

We believe in investing in our team through ongoing education, professional development, mentorship, and opportunities for advancement. Here, your expertise is valued, your voice matters, and…