Veterinary Receptionist

Richmond Valley Veterinary Practice is a high-performing, community-trusted hospital with a 4.8 Google rating, offering a collaborative environment focused on evidence-based, high-quality care. The practice supports advanced diagnostics and provides access to internal specialty consultations, enabling strong clinical outcomes. Teammates benefit from meaningful investment in professional development and clear career growth opportunities, all within an efficient workflow designed to prioritize patient care.

Located in Staten Island, the practice offers a strong community feel with convenient access to New York City.

Job Description

Richmond Valley Veterinary Practice is seeking experienced Veterinary Receptionist (Customer Service Representative)to join our incredible team. We are a busy small animal practice located in the Tottenville section of Staten Island. This is an easy commute from New Jersey as we are 5 minutes from the Outer Bridge Crossing. Out of state candidates are encouraged to apply.

Candidate must have a flexible schedule, exceptional client relation skills, be a team player, and be able to multitask. Applicant must also be self-motivated and dependable. We prefer a candidate that is dedicated to the Veterinary field and is looking for a long-term career opportunity. Experience in the veterinary field is required for this position.

We are a full-service veterinary hospital. Days, nights and weekend shifts are required for this position.

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note:

Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

We support your career goals with opportunities for professional development, including educational assistance for qualified…