Strategy & Operations Associate, Audits & Inspections

Location

New York City (HQ)

Full time

Marketplace Operations

• $90K – $130K
  • Offers Equity

Why Shiftsmart

We’re building the Amazon of labor. We’re a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace.

We’re one of the fastest-growing startups in the country. We’ve grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures… and we’re only getting started.

Mission:

The mission of the Marketplace Associate is to own and continuously improve the Quality Assurance (QA) processes for our Audits & Inspections (A&I) marketplace by ensuring fast, accurate audit completion and payment while maintaining a high bar for quality as the business scales. This individual will both run the day-to-day QA operation and identify upstream improvements that increase first-time audit pass rates and reduce manual intervention.

This role is based in New York City (HQ) with typically 4+ days in office.

Outcomes:

Your role will evolve over time but some of your early responsibilities will include:

• Own the end-to-end QA process for Audits & Inspections, ensuring audits are reviewed, approved, and paid within SLA while maintaining a high bar for quality
• Identify inefficiencies and recurring failure points within the QA process, proposing and driving improvements that increase first-time pass rates and reduce manual intervention
• Manage QA agents to daily throughput and quality targets, identifying and addressing outliers
• Use tools such as Google Sheets, SQL, and internal systems to analyze performance, create reporting, and surface insights on common audit issues
• Monitor and triage in-shift issues, taking action where possible and escalating when required

Compensation philosophy

To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials.

In addition to competitive salaries and meaningful equity we offer the following benefits:

• Comprehensive healthcare coverage:
  We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents)
• 401(k) match program:
  We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4%
• Generous, fully paid parental and family leave policies
• Pre-tax commuter benefits
• Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan

Equal opportunity employer

Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Operating Principles @ Shiftsmart

Inspired by Leadership Principles @ Amazon

Execution Is Binary

We #Get Shift Done . We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it.

We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help.

Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can’t be done”.

Missionaries, Not Mercenaries

We before me. We believe in…