Senior Associate, Quality Assurance

About Pret A Manger:
Building the US Future of a Beloved Global Brand

Pret US is at a defining moment. Backed by substantial investment and strategic commitment, we are not simply operating; we are transforming a beloved brand in the American market. With a newly established US Board and an entirely rebuilt senior leadership team, we are assembling exceptional talent to drive this ambitious vision forward.

This is an opportunity to join a winning team built on an ownership mindset, rapid learning, bias for action, and competitive drive. Our ideal candidates are resilient, flexible, comfortable with ambiguity, and data-driven. We are seeking leaders who thrive in dynamic, high-stakes environments and are energized by the challenge of building something remarkable.

As part of the Pret US team, you will work directly with seasoned leaders who understand turnarounds, scaling operations, and delivering results. If you are driven to exceed ambitious goals, make bold decisions, and build a brand that matters, this is where you belong. Join us in writing the next chapter of Pret in America.

We are looking for a motivated, meticulous and technically strong Quality Assurance Manager to join Pret's US Quality Assurance & Food Safety team at our New York City Support Center. Reporting to the Senior QA Manager, you will be a key individual contributor responsible for the day-to-day execution of Pret's food safety and quality programs, from maintaining nutritional and allergen data to supporting product approvals, managing supplier documentation, and keeping our food safety framework current and robust.

This is a detail-oriented, cross-functional support center role that has a direct and meaningful impact on the safety and integrity of the food our guests enjoy every day.

• Support the execution and ongoing maintenance of Pret's US food safety framework, including reviewing HACCP documentation, food safety SOPs, and risk assessments to reflect menu, ingredient, or regulatory changes
• Maintain accurate and organized supplier, ingredient and product records
• Assist in monitoring US regulatory updates (FDA, FSMA) relevant to food safety and labelling; flag changes to the QA Manager and help implement required updates

• Support the QA product approval process for new menu items and reformulations, reviewing recipes, ingredient specifications, and preparation methods to ensure alignment with Pret's food safety and quality standards
• Coordinate approval workflows across Culinary, Marketing, and Supply Chain teams, tracking progress and ensuring sign-offs are completed before product launch deadlines
• Maintain and update Pret's US product specification library, ensuring records are accurate, complete, and reflect the current approved menu
• Review and process change requests for existing menu items, including ingredient substitutions and supplier switches, conducting QA assessment and flagging any risks to the Senior QA Manager

• Manage the end-to-end process for calculating, verifying, and updating nutritional information for new and existing menu items, working with third‑party analysts or nutritional software as required
• Maintain Pret's US allergen matrix, ensuring it is accurate, current, and reflects all approved recipes and ingredient specifications
• Ensure all customer‑facing nutritional and allergen information, including in‑shop labelling, digital menus, and the Pret website, is accurate and compliant with US labelling regulations
• Proactively communicate nutritional and allergen updates to Operations, Marketing, and shop teams whenever menu or ingredient changes occur, ensuring no lapse in customer‑facing accuracy
• Respond to internal and external nutritional and allergen queries with accurate, timely, and clearly communicated information

• Manage the day‑to‑day administration of Pret's US supplier quality program, including maintaining supplier certification records, tracking renewal timelines, and following up on outstanding documentation
• Review incoming supplier food…