Manager, PL Quality Improvement

ABOUT THE ROLE

The Manager, 3PL Quality Improvement will be responsible for driving quality improvement initiatives across the North American Final Mile network. This position will work closely with key stakeholders in quality engineering, warranty, training, and member support to prioritize quality improvement initiatives.

The successful candidate will be a subject matter expert on Final Mile Procedures and represent the Final Mile Operations team in all quality related initiatives. They will need to work with large data sets to identify root issues, set clear strategic goals, and drive cross functional alignment to ensure we are working towards a better member experience at installation.

The main goals of this position will be to drive down installation issues and improve the member experience y will work closely with internal and external teams to ensure all quality related procedures and information are accessible and in an easy to use format for our 3PL installation teams.

• Execute data-driven quality improvement strategy to improve first-time installation success, reduce warranty claims, field failures, swaps, and return rates
• Manage timelines, risks, and issues related to quality improvement initiatives
• Work cross-functionally with business partners in quality engineering, warranty, training, and member support to drive down installation issues and improve the member experience at delivery
• Run weekly and monthly reviews with Final Mile team to identify installation pain points and improvement opportunities
• Partner with 3PL Managers to ensure SOP’s are accurate and that the deployment strategy for new SOP’s is clear and trackable
• Partner with product, quality, safety, and documentation teams to update installation SOP’s
• Own communication and status updates to team members and leadership on progress and risks to initiatives
• Serve as the liaison between internal member support and 3PL Final Mile team to understand member pain points, update escalation paths, and implement strategy to improve member experience
• Identify opportunities for quality improvement across final mile function (from scheduling to in-home experience)

• Bachelor’s degree in Supply Chain, preferred
• 4+ years of experience in Supply Chain, Logistics, or comparable field; inclusive of 3+ years leading direct reports to results oriented objectives and 2+ years of experience in process development, documentation, and deployment
• Advanced in Excel, comfortable with large data sets
• Experience with supply chain systems (Salesforce, Netsuite)
• Experience in Looker and Parabola is a plus
• Excellent verbal and written communication skills
• Able to prioritize and juggle multiple projects to meet deadlines
• Thrives in a fast-paced, self-starter dynamic environment
• Experience driving internal influence working cross-functionally on common goals
• Demonstration of a growth mindset and team-first attitude
• Travel Required up to 25% of the time

$123,600—$151,850 USD

• Medical, dental and vision insurance
• Generous paid time off policy
• Short-term and long-term disability
• Access to mental health services
• 401k, tuition reimbursement and student loan paydown plans
• Employee Stock Purchase Plan
• Fertility and adoption support and up to 18 weeks of paid parental leave
• Child care and family care discounts
• Free access to Peloton Digital App and apparel and product discounts
• Commuter benefits and Citi Bike Discount
• Pet insurance and so much more!

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status,…