Customer Experience QA Coach - Voice & Chat Training
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-15
Listing for:
NYCM Insurance Agency Inc.
Apprenticeship/Internship, Per diem
position Listed on 2026-06-15
Job specializations:
-
Quality Assurance - QA/QC
Quality Technician/ Inspector, QA Specialist / Manager, Quality Control / Manager
Job Description & How to Apply Below
NYCM Insurance Agency Inc. is seeking a Quality Assurance professional in New York, NY. This role involves supporting the quality assurance initiatives by coaching customer-facing team members and evaluating customer interactions.
The successful candidate will track performance metrics and assist in developing training for improvement. Qualifications include a high school diploma, 2 years of related experience, and strong communication and organizational skills.
The salary range is $41,560 - $64,649 and the position may require occasional evenings or weekends.
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