Control Officer

Role Summary

Central Control Officer sits within a centralized 1

LoD risk and control team in BRC and is responsible for providing risk control standards, guidance, and QA over key NFR programs and deliverables. The role partners closely with business lines and corporate functions to support adoption of the 1

LoD TOM and NFR framework and provides Control Officer coverage for assigned corporate functions (e.g., Human Resources, Legal). The Central Control Officer also supports embedded First Line Control Officers through guidance, QA challenge, and coordination across core NFR deliverables, including RCSA, process mapping and control inventory, control testing and assurance alignment, risk events and issues, remediation tracking, and NFR/KRI reporting.

• Risk & Control Programs (1
  
  LoD)
  • Lead and perform QA over core 1
    
    LoD/NFR programs and artifacts, including RCSA, process mapping and control inventory, control design and testing/assurance alignment, risk events and issues, remediation tracking and evidence, and NFR/KRI reporting.
  • Own the quality, completeness, and timeliness of assigned NFR deliverables, including documentation of QA conclusions and supporting evidence.
  • Perform targeted risk and control assessments to evaluate the adequacy of policies, procedures, processes, systems, and controls, and provide actionable recommendations.
• Stakeholder Partnership & Coverage
  • Partner with stakeholders across business lines and assigned corporate functions to balance NFR requirements with efficient operations.
  • Provide Control Officer coverage and advisory support for assigned corporate functions, including participation in key initiatives, change programs, and process changes to ensure appropriate risk assessment and control considerations are embedded.
  • Coach and provide QA challenge to FLCOs and process/control owners on control execution, documentation quality, testing readiness, and remediation evidence.
• Governance, QA & Continuous Improvement
  • Execute risk program QA reviews to assess completeness, quality of rationale, risk‑to‑control linkages, and sufficiency of evidence; identify themes and drive continuous improvement.
  • Report QA results, key themes, and emerging risks through NFR governance forums, influencing stakeholders on required enhancements to controls, documentation quality, and risk decisions, including escalation where appropriate.
  • Develop, maintain, and socialize 1
    
    LoD risk control guidance (e.g., minimum standards, procedures, templates, and playbooks).
• Coordination & Regulatory Engagement
  • Act as liaison to Second and Third Line risk, compliance, and audit teams to facilitate effective challenge, coordinate responses to inquiries, and support adherence to NFR framework requirements.
  • Support NFR‑related regulatory examinations, compliance reviews, and internal audits as a 1
    
    LoD subject matter expert, including coordination of evidence and demonstration of program design, execution, and QA outcomes.
• Reporting & Insights
  • Produce and maintain NFR management information, including dashboards and reporting on NFR profile, KRI trends, issue and remediation status, and QA outcomes.
  • Analyze business, regulatory, and operating environment changes to assess impacts to NFR risks and controls and coordinate updates to risk assessments, controls, and documentation as needed.
• Communications & Training
  • Deliver communications and training to promote awareness and consistent adoption of NFR policies, standards, program expectations, and control best practices.

• 7+ years of experience in 1
  
  LoD risk and control, non‑financial or operational risk, risk program execution, QA/testing, or a related control assurance role within financial services.
• Demonstrated experience executing and/or quality assuring core NFR programs, such as RCSA, issue management, control testing and assurance, and process/control inventory.
• Strong ability to provide credible challenge, raise and elevate issues appropriately, and operate independently with sound judgment.
• Proven capability to develop high‑quality analysis, thematic insights, and actionable management information for NFR governance and…