Senior Call Center Quality Assurance Manager
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-06-18
Listing for:
1199seiubenefits
Full Time
position Listed on 2026-06-18
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager, Quality Technician/ Inspector
Job Description & How to Apply Below
A prominent benefits organization in New York City is seeking a Quality Assurance Manager to oversee their Telephone Quality Monitoring program and improve quality assurance standards in the call center. This role requires a strong leadership background in call centers, with a focus on developing effective training and quality assurance practices. The ideal candidate will possess excellent communication and analytical skills with the ability to drive member satisfaction.
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Position Requirements
10+ Years
work experience
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