Quality Assurance and Quality Control Specialist

About MCU

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

To help hard-working New Yorkers build better tomorrows

Be New York's most loved financial institution by helping our members build their best financial futures

The Quality Assurance and Quality Control (QA/QC) Specialist serves as part of the Second Line of Defense within Risk Management and is responsible for performing independent reviews to evaluate the quality, accuracy, and regulatory compliance of operational activities across the credit union.

This role focuses on validating that business processes, transactions, and control activities are executed in accordance with internal policies, regulatory requirements, and defined business requirements. The QA/QC Specialist assesses not only adherence to procedures, but also the appropriateness of decisions, the quality and sufficiency of supporting documentation, and whether outcomes align with intended results.

The QA/QC Specialist supports enterprise-wide risk mitigation and continuous improvement by identifying control weaknesses, documentation gaps, and emerging risks, and by providing objective, evidence-based insights to management.

• Perform risk-based QA/QC reviews and ongoing monitoring across key operational areas, including lending, collections, deposit operations, retail operations, member contact center, and member support functions
• Review and validate transactions, account activities, and operational processes to assess accuracy, completeness, and compliance with internal policies, procedures, and regulatory requirements
• Evaluate the appropriateness of decisions made by the First Line of Defense, ensuring actions taken are reasonable, supported by adequate documentation, and aligned with established standards
• Assess the quality, completeness, and sufficiency of supporting documentation, ensuring that all actions and decisions are clearly documented and traceable to source information
• Perform quality control testing and control validation to assess both design and operating effectiveness of key controls and workflows
• Execute testing using risk-based sampling methodologies, prioritizing higher-risk activities and identifying both isolated errors and systemic issues
• Identify, document, and classify findings, including control gaps, documentation deficiencies, and compliance issues, and assess their potential risk impact
• Analyze results across reviews to identify trends, recurring issues, and emerging risks, and provide insights to support continuous improvement and risk mitigation
• Prepare clear, concise, and evidence-based QA/QC reports that summarize testing performed, findings identified, and associated risk considerations for management review
• Maintain standardized QA/QC work papers and documentation to ensure all reviews are consistent, complete, and audit-ready
• Track and monitor the status of identified findings and corrective actions, and validate that remediation efforts are effectively implemented and address the root cause of the issue
• Escalate significant, high-risk, or systemic issues to QA/QC management in a timely manner
• Collaborate with business units to communicate findings, clarify discrepancies, and provide recommendations, while maintaining independence from operational ownership and decision-making
• Support compliance testing activities, internal audits, and regulatory examinations by providing QA/QC documentation, testing results, and supporting evidence
• Stay current on applicable regulatory requirements, internal policies, and industry best practices to ensure QA/QC activities remain relevant and effective
• Perform additional duties and special projects as assigned

• Bachelor’s degree required;…