Quality Systems and Lab Manager

Quality Assurance Manager

Are You Ready to Make It Happen at Tate's Bake Shop?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You lead the product quality agenda for Tate's Bake Shop and oversee the quality lab and its technicians while collaborating cross-functionally to drive Quality and Food Safety culture across the business.

How You Will Contribute

You will lead the Quality and the Lab at Tate's Bake Shop on Long Island, New York. You will leverage and deploy global and regional quality and food safety programs and policies to ensure product quality standards and consumer satisfaction are met. In addition, you will oversee and develop a team of quality assurance technicians, ensuring they have the tools and training needed to drive quality assurance consistently.

In this role, you will also support the effective management of quality specs at Tate's, influencing and partnering with cross-functional peers, effectively communicating how superior product quality supports our company values, and drive quality food safety culture across the organization.

Job Responsibilities

Quality Assurance

• Responsible for managing consumer complaints for the Pine Street facility, including data analysis, trend identification, and communication with site personnel to drive investigations and resolutions.
• Responsible for the control of non-conforming products, including placing materials on hold and releasing them after resolution. Leads Root Cause Analysis (RCA) investigations and develops and implements corrective actions (CAPA).
• Leads and owns product traceability investigations
• Responsible for Finished product specification management.
• Own GMP programs and ensure that all GMPs and safety standards are being practiced.
• Implement and enforce QA standards, procedures, and best practices to guarantee consistent product quality.
• Owns CAPA completion associated with ownership areas
• Assist production floor supervisors with any food safety or quality related issues
• Collaborate with regulatory and compliance teams to ensure adherence to food safety regulations and industry standards.
• Assist with Global QP (Quality Policy) and FSSC updates and training needs
• Participate in quality management system reviews and promote quality and food safety policies to all personnel.
• Responsible for developing and creating a strong food safety and quality culture at the plant.

Laboratory Operations Management

• Lead and manage the daily activities of the QA laboratory, ensuring efficient and accurate testing processes and allocation of resources.
• Ensure adherence to testing protocols, standard operating procedures (SOPs), and safety guidelines.
• Train and supervise team of technicians on new testing methods and procedures.
• Monitor and analyze lab test results to identify trends, deviations, and potential quality issues
• Oversee a wide range of tests, including microbiological, chemical, physical, and sensory evaluations of raw materials, intermediate products, finished goods, and utilities as required
• Review and interpret test data, ensuring accuracy and reliability, and make informed decisions based on results.
• Additional duties assigned by leadership

What You Will Bring

Quality and Food Safety Leadership to grow site Quality Culture along with demonstrated experience and knowledge in the following:

• Foundational knowledge of food safety/HACCP
• Experience in high regulatory standards environment
• Self-motivated; strong ability to work independently with limited supervision
• Fundamental understanding of quality systems, spec management, product testing, traceability and building quality culture
• Strong team leadership skills, remaining conscientious of team morale and driving site culture
• Proactive, self-driven and action-oriented
• Results-focused, balancing short and long-term goals. Motivated by achievement, and persists until goals are reached, conveying a sense of urgency.
• Ability to influence, engage, and motivate site teams (operations, maintenance, sanitation) to execute quality initiatives and deliver strong results
• Ability to collaborate with cross-functional partners
• Engages key stakeholders in strategy alignment and implementation
• The ability…