Statewide Rep- Quality Control

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New York, NY, US

10 days ago Requisition

Salary: $67,119.00 Annually

New York, NY

POSSIBLE HYBRID WORKPLACE OPPORTUNITY

Under the general direction of the Quality Assurance Manager, this position will conduct Section 8 Management Assessment Program (SEMAP) audits and perform other quality control and program administration duties on behalf of HCR’s Section 8 Housing Choice Voucher (HCV) program. The selected candidate will be responsible for monitoring, training, and providing technical assistance to local staff working at the LAs.

• Maintain knowledge of current practices for the Section 8 Management Assessment Program (SEMAP), HUD Regulation governing the HCV Program (24 CFR Part 982), and HCV policy outlined in HCR’s Administrative Plan.
• Generate approximately 150 relevant SEMAP reports from Emphasys Elite at the beginning of each fiscal year.
• Analyze and interpret various reports pertaining to HUD SEMAP and the 14 key performance indicators.
• Conduct 5‑10 SEMAP reviews locally, either in person or online, to assess the performance of each Local Administrator (LA); conduct required file reviews and report results.
• Identify LAs that are at risk for non‑compliance; select samples from LAs for additional follow‑up quality assurance and control; conduct a sufficient number of file reviews to meet or exceed the QC goal for that year, as set by the Director.
• Track returned checks for Housing Assistance Payments and Utility Allowances; follow up with LAs and landlords to make corrections; reduce the number of returns.
• Supervise quality control for inspections; oversee the contract for the QC inspections contractor; select QC sites and follow up on results; summarize and report findings for statewide staff; identify areas of risk.
• Collect and organize evidence of SEMAP performance from LA files, Emphasys Elite, and HUD secure systems to ensure accuracy of SEMAP reporting requirements.
• Conduct an analytical review of LA operations to identify programmatic errors, application of inappropriate administrative policies and procedures, cost or financial management errors, and data integrity problems.
• Randomly select files and other records for quality assurance monitoring, auditing, tracking, and reporting.
• Evaluate the quality of work; develop a Quality Assurance Tracking Reporting System and written reports on compliance.
• Prepare accurate and timely quality control reports, including narrative and statistical information on review findings. Reports include careful analysis of the nature and reasons for findings and recommendations for corrective deficiencies.
• Collaborate with appropriate HCV Quality Control staff to analyze LA performance trends.
• Collaborate with appropriate HCV Quality Control staff for the revision and refinement of HCV Quality Control and SEMAP Guidebooks.
• Review monthly Income Discrepancy Reports, Multi‑Subsidy Tenant Reports, and Identity Verification Reports using EIV. Conduct outreach to LAs to ensure that records in Emphasys Elite are updated in a timely manner, and verify corrections have been made.
• Draft reports and other correspondence as necessary.
• Assist with other voucher administrative duties as necessary.

• Bachelor’s degree or equivalent experience.
• At least two years of experience in case management for low‑income populations.
• Travel may be required.
• Training/Experience in Section 8 Housing Choice Vouchers preferred.
• Selected candidate may be required to obtain additional training and certifications.
• Ability to establish effective working relationships.
• Strong analytical and organizational skills.
• Proven written and oral communication skills.

* Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience;
Ph.D. may substitute for two years of specialized experience.

This job description is not intended to be all inclusive and the employee will be expected to perform other reasonably related duties as assigned.

• Extensive benefits package including participation in New York State’s Health Insurance Program and New York State & Local Employees’ Retirement System.
• Promotional opportunities for dedicated professionals.
• Work‑life balance benefits including a 37.5‑hour work week, opportunity for compressed scheduling, and paid time off benefits (vacation, sick, personal days, and federal holidays).

New York State is an Equal Opportunity Employer (EOE)