Quality Assurance, Monitoring & Testing Lead Analyst

Citibank, N.A. seeks a Quality Assurance, Monitoring & Testing Lead Analyst for its New York, New York location.

• Support the assessment of activities and processes to strengthen risk management quality.
• Assist with control design assessment and conduct routine testing of internal activities and processes to ensure adherence to quality standards and identify risk or non‑compliance.
• Design automated control testing tools and support testing automation initiatives.
• Lead data‑based control testing digitization and automation techniques.
• Monitor initial testing results and ensure control testing procedures are accurate and updated.
• Review stakeholder and client feedback and respond to any quality assurance issues.
• Maintain relationships and drive accountability with partners.
• Support quality testing performed for business functions after completion of a process.
• Prepare for tool rollout and validate reports provided by the automation team.
• Assist with development and execution of monitoring and testing for controls, including control design assessment and design of operational effectiveness for monitoring and testing tools.
• Conduct research on data availability, including location, format and access needed for the target data.
• Lead the automation lifecycle by proposing, creating, grooming, unblocking hurdles, and validating automated tool designs.
• Support reporting on quality control outcomes and control effectiveness to management and stakeholders.
• Maintain the automation dashboard, ensuring timeliness and quality of projects being delivered.
• Stay up to date with the latest quality assurance testing tools and strategies and support end‑to‑end monitoring of the controls as defined in Risk Management policy.
• Participate in the review and challenge process on effective design and management of controls, handling deficiencies and escalating issues.
• Engage business owners to review Activities‑Risk‑Controls for the testing tool.
• Ensure that risk and control responsibilities and accountabilities are embedded within Central Testing Utility.
• Participate in Control & Monitoring Design Assessment (CMDA) meetings and provide help in drafting the procedures.
• Identify monitoring breaks and suggest enhancements.
• Liaise with control testing team and automation team on any issues that may occur with the automation after the rollout.
• Document clear monitoring procedures in case of internal audit or regulatory review.
• Support end‑to‑end monitoring of controls as defined in Risk Management policy.

• Master’s degree in Information Technology, Computer Engineering, Computer Science or related field, or equivalent, and 4 years of experience as an Operational Risk Senior Analyst, Business Analyst or related position developing data analytics; OR bachelor’s degree and 6 years of progressively responsible post‑baccalaureate experience.
• Developing data automation and testing tools for a global financial services institution, including automated reporting, post‑production monitoring and automation enhancements.
• Data Science techniques including rule‑based logic development, data validation and anomaly detection.
• Data mining using structured data analysis, data extraction, data reconciliation and data quality assessment.
• Analysis and design of data‑driven monitoring solutions.
• Task tracking and workflow management using JIRA, CMT, Confluence and Excel.
• Documenting processes for internal audit.
• Statistical sampling techniques including population validation, exception analysis and sample size determination, frequency determination.
• Project management including requirements gathering, stakeholder coordination and status reporting.

Telecommuting/hybrid work schedule may be permitted within a commutable distance from the worksite, in accordance with Citi policies and protocols.

Wage Range: $150,550 to $178,700

Citi is an equal‑opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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