Quality Manager Details | Nestle Operational Services SA

Position: Quality Manager Job Details | Nestle Operational Services Worldwide SA
Location: Bayport

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more.

We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way.

We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary:

Reporting to the Factory Manager, the Manager, Facility Quality plays a key role in ensuring the consistent production of safe, high‑quality products. This role is responsible for leading and maintaining site quality systems, manufacturing processes, and documentation in compliance with Nestlé Health Science Standard Operating Procedures (SOPs) and current Good Manufacturing Practices (cGMPs).

The Quality Manager also provides leadership to the Quality Assurance team, managing and developing direct reports while fostering a strong culture of quality, compliance, and continuous improvement across the site.

Key Responsibilities:

* Develops staff through feedback, coaching, counseling and support.

* Ensures both new and existing associates are trained on cGMPs as it relates to 21 CFR part 111.

* Maintains compliance with FDA Regulations and other industry accepted standards.

* Supports and participates in audit preparations and inspections by certifying agencies and regulatory bodies, i.e. USP & FDA. Participate in developing action plans and executing corrective actions in a timely manner.

* Leads, anticipates, assesses and manages current and future compliance in the facility.

* Ensures accurate and timely completion of all tasks relating to Batch records and maintenance of cGMP and SOP records.

* Leads and/or supports investigations through Root Cause Analysis and effective Corrective and Preventive Action (CAPA).

* Evaluate data using statistical tools.

* Lead or actively support Product Change Control.

* Works collaboratively with cross-functional teams to implement necessary production changes, system updates, and documentation revisions in a timely and productive manner.

* Facilitates and properly manages the Quality Management Systems including but not limited to;
Deviations, Non-Conformances, CAPAs, Change controls.

* Facilitates and presents data and information pertaining to quality performance to upper management.

* Facilitates Material Review Board (MRB) for non-conforming materials, determination and documentation of dispositions of said material.

* Develops cross functional and multinational relationships to support interaction with various internal customers.

* Supports, leads, administers all mock recall activities for the site; is the expert in the area of mock recall, retrieval, and recall.

* Supports the Quality Manager in daily activities and quality system. In addition act as the site lead in the absence of the Quality Manager.

* Demonstrates leadership through a commitment to communication, work habits and be fully competent in all aspects of a wide variety of processes including maintaining safety, troubleshooting/problem solving, decision making, organizing/planning, Nestle Health

* Science's core behaviors, administrative, quality…