Manager of Food, Safety and Risk

ABOUT US:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa.

(where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

As the Manager, Food Safety & Risk, you'll lead the programs that protect our people, our guests, and our brand. Reporting to the Director of Risk, you'll own food safety, quality assurance, workplace safety, OSHA compliance, and workers' compensation across a growing network of bakeries while partnering closely with Operations, Supply Chain, People, Legal, and external partners to continuously reduce risk and improve performance.

This is a highly cross-functional role for someone who enjoys solving problems, digging into data, improving processes, and influencing teams across a growing restaurant organization. You'll be the subject matter expert responsible for identifying risks before they become problems and continuously improving the systems that protect our people, our guests, and our business.

• Own the company's food safety management system across all bakery locations.
• Maintain and continuously improve food safety standards, policies, HACCP plans, SOPs, and operational procedures.
• Lead supplier qualification, supplier audits, distributor audits, and ongoing quality performance management.
• Manage customer quality complaints from intake through resolution while identifying systemic improvement opportunities.
• Develop and maintain product specifications for ingredients, packaging, equipment, and smallwares.
• Partner with Cookievation, Operations, and Supply Chain to ensure new products, LTOs, and suppliers meet food safety and quality requirements.
• Lead the company Food Safety Committee and drive continuous improvement initiatives.
• Oversee food safety training, certifications, and regulatory compliance across all bakery locations.
• Lead food safety incident investigations, recalls, and regulatory responses while partnering with Operations, Supply Chain, Legal, and Communications.

• Own OSHA compliance programs across the organization.
• Manage OSHA recordkeeping, reporting, inspections, investigations, and corrective action plans.
• Analyze incident trends and partner with Operations to reduce injuries through preventative programs.
• Develop safety communications, training, and field resources that improve workplace safety.
• Ensure compliance with federal, state, and local workplace safety regulations.

• Administer the company's workers' compensation program from first report of injury through claim resolution.
• Partner with TPAs, insurance carriers, nurse case managers, Legal, and the People team to proactively manage claims.
• Conduct root cause investigations and identify operational improvements that reduce future injuries.
• Manage workers' compensation programs in monopolistic states while ensuring ongoing regulatory compliance.
• Monitor claim performance, reserve trends, and loss data to identify opportunities to reduce total cost of risk.
• Partner with the People team and Operations to coordinate return-to-work and reasonable accommodation programs.

• Develop dashboards and KPIs to measure food safety, workplace safety, and claims performance.
• Identify trends using incident, audit, inspection, and claims data and translate findings into operational action plans.
• Partner with Operations leadership to improve safety performance across the bakery network.
• Lead cross-functional root cause analyses following significant incidents.
• Evaluate emerging regulatory requirements and recommend operational changes.
• Sup…