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Product Manager: AI-Driven Frontline Coaching
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-22
Listing for:
Capital One
Full Time
position Listed on 2026-08-22
Job specializations:
-
Quality Assurance - QA/QC
AI Business & Operations -
Business
AI Business & Operations
Job Description & How to Apply Below
Capital One seeks a tech-forward Product Manager to direct the product strategy for frontline customer servicing coaching, performance management, and QA on our quality assurance platform. You will shape how over 22,000 servicing agents and 2,000 managers across Card, Bank, Discover and other LOBs receive timely, personalized coaching and feedback.
You will lead cross-functional teams, drive AI-driven insights, and align quality standards with actionable dashboards.
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