Specialist; Incidents & Investigations-Pcm Department

SPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT

Full Time/Part Time Regular Full Time

Total Hours Per Week 35

From Salary $65,000

To Salary $75,000

The Specialist – PCM conducts investigations and supports incident management activities across agency programs, including the review, tracking, analysis, and follow-up of incidents, complaints, allegations, and regulatory concerns. This position promotes timely and objective investigations, regulatory compliance, operational accountability, risk reduction, and the consistent application of Performance & Compliance Management standards.

While this position’s primary assignment is to conduct investigations and support incident management activities across agency programs, the Specialist – PCM may also perform compliance monitoring, audits, evaluations, quality monitoring, training, and other PCM responsibilities based on agency and departmental priorities.

Conduct investigations related to incidents, complaints, and regulatory concerns across programs, as assigned

Develop investigative plans; identify relevant witnesses, records, policies, regulatory requirements, and other evidence necessary to address each allegation orconcern

Perform interviews, collect statements, and review documentation to ensure thorough and objective investigations

Analyze testimonial, documentary, electronic, and physical evidence to reach objective,evidence-supported findings and identify any immediate safety, compliance, or operational concerns requiring escalation

Prepare clear, comprehensive investigative reports with findings and recommendations

Ensure investigations are completed in a timely manner and in compliance with all applicable regulatory standards, including but not limited to the NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State,and local oversight entities

Trackand monitor incident data and follow-up actions

Conduct program audits, compliance reviews, performance evaluations, and case record reviews across assigned programs

Monitor program performance indicators, regulatory requirements, and compliance metrics.

Identify compliance gaps, trends, and opportunities to strengthen internal controls while providing actionable recommendations

Support the development, implementation, monitoring, and follow-up of corrective action plans

Participate in internal and external audits, including PAMS, VARs, surveys, site visits,and other regulatory reviews as assigned

Collect,analyze, and interpret data related to incidents, audits, and program performance

Develop and maintain tracking systems, logs, and databases

Generate recurring and ad hoc reports regarding audit findings, compliance trends,regulatory performance, corrective actions, and organizational risk

Identify patterns and emerging risks and provide recommendations for mitigation

Support leadership with data-driven insights for decision-making

Provide technical assistance and support to program leadership and staff regarding compliance requirements,investigations, audits, corrective actions, and quality-improvement initiatives

Conduct staff training on incident management, regulatory requirements, investigative processes, and audit findings

Participate in new-hire training, asneeded, to provide instruction on incident reporting requirements,investigative processes, staff responsibilities, and cooperation with agency investigations

Contribute to internal committees,meetings, and quality-improvement initiatives

Collaborate with cross-functional teams to promote alignment with regulatory requirements and agency compliance standards

Adjust workload and priorities basedon agency priorities, departmental needs, regulatory changes, and emerging issues

Provide cross-functional collaboration and support based on operational needs and departmental priorities

Perform other duties and responsibilities as assigned

• Bachelor’s degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degree
• Minimumof 1–3 years of experience in compliance, investigations, quality improvement,auditing, or related field preferred
• Experience working within regulated environments (NYS Justice Center, OPWDD, OMH, ACS,DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities) strongly preferred

Prolonged periods of sitting at a desk and working on a computer

Abilityto lift up to 25 pounds if needed

Required to commute to other agency locations as needed