Quality Manager

About the Positions

We’re seeking Quality Managers to support large, complex heavy civil infrastructure programs, including highways, roads, bridges, transit (bus and rail), aviation (international airports), and water/wastewater projects delivered through both traditional and alternative delivery methods. These positions run the quality assurance program. You’ll set the standard, audit whether committed quality control plans are actually being followed, and make sure nonconformances get closed instead of carried.

Luster’s own quality management system is ISO 9001:2015 certified, so the framework you work inside is audited rather than sitting in a binder.

This post is for future roles and not for a specific opportunity that is available right now. We accept applications and conduct interviews in advance of upcoming hiring needs. When a candidate is selected, their profile is activated in our talent pool for this specialty area.
We notify our talent pool candidates first whenever we have a project need.

may include, but are not limited to, the following:

• Develop and maintain the quality management system for the program, including the quality manual, procedures, and forms, aligned to ISO 9001:2015 and the program’s contract requirements.
• Review the quality control plans and inspection and test plans submitted by designers and contractors, and confirm they meet contract requirements before the work they cover begins.
• Audit designer and quality control programs against their own approved plans, and report whether the program is being followed in practice rather than only documented.
• Oversee nonconformance reporting from identification through disposition, corrective action, and verified closure, and keep the log current and visible to the program team.
• Verify that materials testing, special inspection, and independent assurance testing are performed by qualified laboratories and personnel, and that results stay traceable to the work they cover.
• Coordinate quality surveillance across every discipline on your assigned program so one standard applies to all of the work.
• Evaluate design quality by reviewing the designer’s own checking and quality control records, and confirm submittals arrive for review with those checks complete.
• May lead root cause analysis on recurring defects and rework, and drive corrective and preventive actions to closure so the same problem does not come back.
• Analyze quality performance data and report audit status, trends, and open nonconformances to program leadership.
• Deliver quality orientation and training to program staff, designers, and personnel so requirements are understood before the work is in place.
• Coordinate quality requirements through procurement, construction, testing, commissioning, and turnover, and confirm the record documentation supports acceptance and closeout.

• Excellent written and verbal communication and interpersonal skills.
• Excellent multi-tasking and organizational skills.
• Collaborative mindset that fosters teamwork, trust, and positive relationships.
• Natural curiosity, problem-solving abilities, and a commitment to continuous improvement.

• Bachelor’s degree in civil engineering, construction management, construction engineering, or quality management, or related field, or equivalent combination of education and experience.
• 10+ years of quality management experience for large (>$500M), complex, heavy-civil infrastructure projects.
• Experience developing and administering quality management system documentation aligned to ISO 9001:2015, including quality plans, procedures, and audit programs.
• Experience leading quality assurance audits and driving nonconformances and corrective actions to documented closure.
• Ex…