Property Services Coordinator

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a NYC-focused REIT that owns and operates a portfolio of well-leased, top of tier, modernized, amenitized, and well-located office, retail, and multifamily assets. ESRT’s flagship Empire State Building, the “World's Most Famous Building,” features its iconic Observatory, ranked the #1 Top Attraction in New York City for the fourth consecutive year in Tripadvisor’s 2025 Travelers’ Choice Awards:
Best of the Best Things to Do. The Company is a recognized leader in energy efficiency and indoor environmental quality. As of September
30, 2025, ESRT’s portfolio is comprised of approximately 7.8 million rentable square feet of office space, 0.8 million rentable square feet of retail space and 743 residential units. More information about Empire State Realty Trust can be found at  and by following ESRT on Facebook, Instagram, Tik Tok, X, and Linked In.

The dedicated team at ESRT is a collection of diverse individuals with a shared passion for excellence and a keen eye toward future growth. Headquartered in New York City, we harness the energy of the city in everything we do. We care for one another, work hard, and have a lot of fun doing it! We are Certified™ as a Great Place to Work® by the global authority, Great Place to Work®, on workplace culture, employee experience, and leadership behaviors.

We prioritize and invest in the health and wellness of employees to attract, develop, and retain top-tier talent. ESRT values continuous employee development and encourages colleagues to excel in their roles and adapt to emerging business needs. From our crown jewel, The Empire State Building, to incredible buildings modernized for the 21st century, to outstanding customer service, and our decade-long leadership position in sustainability and energy efficient portfolio that is 100% fully powered by renewable wind electricity, we take pride in our work.

ESRT seeks an equally passionate colleague to join the team, understand the vision and help achieve that vision.

The Property Services Coordinator (PSC) provides administrative support to the Property Manager(s) and building office management staff. The PSC is also responsible for delivering exceptional customer service for tenants, leasing agents, management and vendors with effective communication skills, a strong ability to manage multiple functions accurately and efficiently and follow the ESRT Tenant Service Promise. The PSC is also a highly motivated individual responsible for phone support, email support, work orders and invoice/PO processing.

• Act as the first point of contact and concierge for tenants in the property management office
• Provide a warm and welcoming experience for tenants, their visitors and building guests
• Lead all tenant correspondence (written or verbal) with a hospitality-first mindset
• Maintain a high level of tenant satisfaction at all times
• Assist new and existing tenants with onboarding and systems procedures
• Actively support the Property Management team(s) to foster positive relationships with tenants
• Facilitate service requests (primarily through the building’s electronic service request system, Building Engines) in a timely and courteous manner
• Be an ESRT + ambassador
• Integrate, answer questions, and work to solve issues including, but not limited to: schedule photo IDs where applicable until full electronic integration, issue access cards, and routine usage of overtime freight elevators, dumpsters, conference room reservations, loading dock usage, and overtime air conditioning and heating
• Notify tenants of building wide activities, maintain current information databases in tenant emergency book, rules, and regulations, and needs of the Management Office
• Function as a liaison between tenants and vendors and/or contractors, in routine situations
• Maintain confidentiality and protect tenant privacy in all interactions and communications
• Keep track of calendars, ongoing projects, and maintain work order notices and the tenant access card system
• Generate nightly/weekend Security and after-hours memos for each property
• Maintain accurate documentation…