Collections Specialist

Fairstead is a purpose-driven real estate firm dedicated to building affordable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns and manages a portfolio of more than 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, Fairstead brings development, construction, and property management under one unified platform to deliver high-quality affordable housing that serves our residents at scale.

At Fairstead, we believe affordable housing should be thoughtfully designed, professionally managed, and responsibly operated. We seek to create and preserve housing that serves residents while delivering long‑term value to communities, partners, and stakeholders. Fairstead challenges industry norms through our tech‑forward, entrepreneurial approach to affordable housing. In addition to core real estate capabilities, we operate innovative service lines designed to improve resident outcomes, strengthen communities, and drive operational efficiency.

We embrace digital transformation, data‑driven decision‑making, and emerging technologies, including AI, to build scalable systems that support sustainable growth, grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.

Responsible for all aspects of rent collection & Landlord / tenant relations. Monitors resident ledgers, delinquency reports, uncollectible rent, and uncollectible other income reports. Provides coaching to site team members for rent collection techniques, resident communication, and reporting. Works directly with Financial Managers to create and implement rent collection programs aimed at meeting and exceeding rent collection and uncollectible rent/uncollectible other income goals.

Acts as a liaison between landlord and outside legal counsels. Assist with filing and following up on all legal matters (evictions, non‑compliance, etc.).

• Issue letters and call residents re: arrears before referring to LLT Counsel.
• Respond to resident inquiries re: case status and ledger matters.
• Liaise with Accounting Staff re: ledger matters.
• Analyze resident ledgers for accuracy and suggest and adjust as needed.
• Research and resolve payment discrepancies/resident’s queries as needed.
• Track and enforce payment plans and consents.
• Responsible for overseeing the preparation and delivery of resident communication to encourage timely payment of charges due and facilitate the collection of delinquent accounts.
• Establish, oversee, and participate in the implementation of a “new resident” orientation program for all assigned properties, with the objective of setting clear expectations regarding the lease requirements, as they relate to payment of rent.
• Oversee and participate in resident meetings to review account balances, rent court status, delinquency history, and any topics related to their ability to meet the financial obligations of their lease agreement.
• Monitors Delinquency Memos as a tool to oversee collection process on multiple sites and enters memos when directly acting on a specific resident account.
• Responsible for the timely filing of failure to pay rent complaint and warrant of restitution with the court and scheduling the eviction with Sheriff or Constable’s office.

• Ensure landlord tenant cases are moving forward with court timeline.
• Confirm with Management cases to move forward with law firms for nonpayment cases/ holdover.
• Work with CM to gather documentation to commence nonpayment and holdover cases.
• Ensure all affidavits are executed by the appropriate parties and sent to outside counsel.
• Review monthly attorney bills for any discrepancies, account review and validation of charges.
• Upload court stipulations and update tenant record/files on Yardi.
• Update court disposition on Yardi with any relevant court dates.
• Track warrants and evictions and update tenant record/files on Yardi.
• Other related duties, as needed.

• Gather and provide all necessary documents for DHCR (Division of Housing and Community Renewal) complaints/cases required by outside counsel.
• Update…