Assistant Property Manager – Luxury Residential | Brooklyn, NY

Key Responsibilities

Resident Experience

• Maintain strong resident relationships and ensure a high level of resident satisfaction.
• Coordinate resident move-ins and move-outs with leasing, accounting, and building staff.
• Respond to resident inquiries, requests, and service issues in a timely and professional manner.
• Assist with resident communications regarding building updates, weather advisories, and operational notices.
• Support resident onboarding, welcome gifts, and occasional resident events.
• Maintain and audit resident emergency contact and operating hour information.

Building Operations

• Coordinate apartment turns to ensure units are ready for leasing and occupancy.
• Schedule building repairs and maintenance with outside vendors and ensure proper Certificates of Insurance (COIs) are obtained prior to work.
• Monitor and manage work orders through Manage Go, ensuring timely completion and resident follow-up.
• Maintain lobby directories, elevator displays, and building communication systems.
• Track building equipment purchases and warranties in Rent Manager.
• Assist with incident reporting and coordination of building safety drills and inspections.
• Monitor compliance requirements and schedule inspections using Site Comply, Jack Jaffa and Rent Manager.

Financial & Administrative Support

• Assist the Property Manager with preparation of operating and capital budgets.
• Review and code invoices for processing through AVID.
• Communicate with residents regarding account balances and rent inquiries.
• Assist with bill-backs, lease administration, and tenant account adjustments.
• Prepare lease abstracts and review leases for recurring charges or annual increases.

General Operations

• Monitor inventory and ensure building supplies are ordered as needed.
• Ensure common areas and building amenities remain organized and well maintained.
• Utilize company platforms including Rent Manager, AVID, Manage Go, Slack, and Box.
• Maintain organized digital records and assist with operational documentation.
• Support the Property Manager with day-to-day building operations and special projects.

• 2+ years of experience in luxury residential property management or a high-end multifamily environment preferred.
• Experience working at a new development or lease-up property is strongly preferred.
• Strong resident service mindset with a hospitality-driven approach to property management.
• Excellent communication, organization, and problem-solving skills.
• Experience coordinating vendors, building maintenance, and work orders.
• Ability to multitask and thrive in a fast-paced residential environment.
• Professional demeanor with strong attention to detail.