Senior Manager of Admin Services

About the Organization

For over three decades, SMC has been in the forefront of proven, quality real estate property management services in the New York/New Jersey metropolitan area. Our property management portfolio consists of rental housing for family and senior residents, developments funded by the low-income housing tax credit program, government assisted rental housing and rent stabilized properties.

We care about your concerns and take excellent care of your property. As Owners, we understand that 'good management doesn't cost, it saves'. SMC is dedicated to providing quality property management services at every level of our organization. Every member of our team strives to fulfill our vision of excellent customer services to both our clients and residents. We pledge our commitment to providing quality Real Estate Property Management and Consulting Services.

Our Vision:
Investing in our people, our properties and our communities to build a lifestyle of prosperity.

Our Mission:
We're determined to maintain a thriving culture. We are focused on enhancing team effectiveness. We promote individual and collective growth within the community by redefining affordable housing.

The Senior Manager of Administrative Services supports operations by supervising staff, organizing, and implementing administrative systems and oversees the Legal, Leasing and Occupancy departments.

• Legal: Responsible for maintaining the proper legal status of financial (rent) and tenancy status (current lease and /or recertifications) of residents
• Occupancy: Responsible for maintaining full occupancy in all properties
• Leasing: Responsible for processing leases (new and renewals) for the properties and determining the correct legal rent for residents.
• Contribute to organizational goals by identifying strengths and weaknesses of current processes and find solutions to improve them.
• Create and promote a positive and innovative culture and forward-thinking processes and procedures to enact positive change and meet goals.
• Stay abreast and update policies and procedures mandated by governmental agencies i.e., US Department of Housing and Urban Development (HUD), Division of Housing and Community Renewal (HCR), DHCR Rent Stabilization guidelines, etc.
• Maintain good relations with oversight agencies including but not limited to HPD, HDC, NYCHA, and Tax Credit Investors/Syndicators
• Performs other related duties as assigned.

• Manage a team responsible for managing the day-to-day leasing operations across a growing portfolio of affordable housing properties owned or managed by Shinda Management Corporation, including marketing, leasing, reputation management, and maintaining good customer relations with current residents, prospective residents, and the building owners.
• Supervise the planning, preparation, and implementation of renewal parties, property events, processing of rental subsidies, and maintaining legal rent registration.
• Execute the tasks necessary to accomplish leasing goals, monitor occupancy of the property.
• Oversee lease packages and ensure all team members submit for verification in proper form.
• Oversee lease up of new projects including fair housing marketing, tenant selection plans, tenant applications, Housing Connect lottery, HUD lotteries, and referral programs including but not limited to DHS.
• Diligently track prospect information to ensure data is complete and accurate. Ensure the team is responding in a timely manner and are proactively pursuing leads and that all marketing reports are properly reporting traffic.
• Ensure new and renewal leases are followed in compliance with latest regulatory, insurance and best practice standards.
• Ensure resident demographics including household size, income and age are tracked for use in outcomes analysis and funding applications.
• Inspect weekly reports and ensure all appropriate data is entered.

• Responsible for providing the highest level of customer service while ensuring that the buildings are meeting targeted occupancy and revenue goals; utilize selling techniques and develop client-centric solutions to effectively close deals.
• Maintenance of waiting lists and logbooks according to corporate and regulatory standards.
• Conducts new resident orientation.
• Review submission of applicant files for approval in accordance with the project's regulatory agreement, IRS Section 42, Federal and/or State Marketing Guidelines, and HUD's Occupancy Handbook 4350-3
• Review lottery logs, waiting lists, and reasonable accommodation logs.
• Coordinate and communicate with regulatory/governing agencies, site staff and housing applicants to coordinate leasing related issues/tasks.
• Handle and provide responses to applicant's complaints, inquiries, and concerns.
• Maintain active regulatory program compliance and management coordination with site staff including preparation for unit inspections,…