Commercial Real Estate Collections Associate

Job Description

The Commercial Real Estate Collections Associate is responsible for collecting overdue rent and other lease-related payments from commercial tenants while maintaining positive tenant relationships and ensuring compliance with lease agreements. This Collections Specialist manages accounts receivable for commercial properties by monitoring tenant accounts, collecting outstanding balances, resolving payment issues, and supporting the property's financial performance.

Key Responsibilities

• Monitor tenant accounts to ensure timely payment of rent, CAM (Common Area Maintenance), and other lease charges.
• Contact tenants regarding past-due balances via phone, email, and written correspondence.
• Review lease agreements to verify payment terms, late fees, and billing requirements.
• Investigate and resolve billing discrepancies and payment disputes.
• Maintain accurate collection records and update account notes in property management software.
• Prepare aging reports and provide regular updates to leadership.
• Coordinate with leadership, accounting teams, and legal counsel on delinquent accounts and eviction or legal proceedings when necessary.
• Negotiate payment arrangements within company guidelines.
• Process tenant payments and reconcile accounts receivable.
• Ensure compliance with company policies, lease agreements, and applicable laws

Qualifications

• 4+ years of collections, accounts receivable, or commercial real estate experience needed
• Knowledge of commercial lease terminology and property management practices is a plus.
• Proficiency with Microsoft Office and in property management software (such as MRI).
• Strong communication, negotiation, and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple accounts and meet deadlines.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive financial information with confidentiality.