Community Manager

Community Manager – The Reserve NYC | East Harlem, New York

Be the heartbeat of one of East Harlem's most dynamic residential communities. The Reserve NYC is a premier Class A coliving and furnished apartment community — and we're looking for a Community Manager who can own the resident experience end-to-end while keeping the building's financial engine running strong.

This isn't a back-office admin job. As Community Manager, you're the face of The Reserve — the person residents know, trust, and go to first. You'll blend hospitality-level service with sharp operational and financial execution, working directly alongside the Property Manager with a clear runway toward running your own building. It's a great opportunity for a property management professional ready to level up in a dynamic, amenity-rich residential community.

• Serve as the primary point of contact for residents — inquiries, concerns, and service requests — delivering fast, professional, hospitality-grade resolutions.
• Lead all collections efforts: monitor delinquency reports, issue late notices, structure payment plans, and coordinate with legal counsel on proceedings when necessary — protecting revenue while preserving resident relationships.
• Communicate proactively with delinquent residents to resolve past‑due balances with empathy and professionalism.
• Process rent payments, reconcile accounts, and keep records airtight in our property management software; follow up on outstanding balances daily.
• Drive lease renewals: prepare offers, follow up personally, and process executed documents.
• Coordinate with maintenance and vendors so work orders get resolved fast and residents stay informed of progress.
• Conduct move‑in and move‑out inspections; document conditions and process security deposit dispositions in accordance with local law.
• Maintain organized, up-to-date resident files, lease records, and correspondence logs.
• Produce delinquency summaries, variance reports, and weekly operating updates for property leadership.
• Support the leasing team with tours and applications as needed; enforce community rules and lease terms consistently and fairly.

• 2+ years of experience in property management, with exposure to collections, accounts receivable, or resident relations strongly preferred.
• Strong interpersonal and communication skills — you can handle difficult conversations with professionalism and empathy.
• Familiarity with New York residential tenancy law, including non‑payment proceedings and evictions, is a plus.
• Proficiency in property management software (Yardi, Real Page, App Folio, or similar) and Microsoft Office Suite.
• Highly organized and detail‑oriented with strong follow‑through; able to work independently and as part of a collaborative team.
• Experience with coliving, furnished apartments, or flexible housing models is a plus; bilingual skills are a plus given our diverse resident community.

• Base salary: $70,000 – $90,000, commensurate with experience.
• Strong benefits package including health, dental, and vision.
• Direct mentorship from senior property leadership with a defined path toward a Property Manager role.
• Opportunity to grow within a dynamic and expanding property management company.