Operations Manager, Junior Agent

• Lead and oversee sales operations and pipeline management
• Maintain transaction records from contract to closing/payout
• Track commissions, splits, reimbursements, sales goals, and at-risk timelines
• Own and update the closings tracker
• Lead and develop the team's marketing strategy
• Plan and post weekly Instagram and Linked In content
• Produce the monthly team newsletter using Active Pipe/Re Chat
• Design marketing collateral in Canva
• Review marketing spend against the annual budget and oversee the team website
• Project-manage listings from pitch to close
• Pull comps reports and draft listing agreements, exclusives, and building fact sheets
• Coordinate photography, floor plans, and virtual staging with vendors
• Activate listings across Real Plus and Street Easy
• Maintain listing status and seller reports
• Support due diligence packages, deal sheets, and board application materials
• Cover showings and open houses as schedules require
• Manage rental client searches and field buyer/renter leads
• Support testimonials, client touchpoints, drip campaigns, check-ins, and referral follow-up
• Manage vendor relationships
• Handle invoicing, transaction records, expenses, reimbursements, and platform access
• Support CRM evaluations, tool rollouts, client gifting, and team events

• Attention to detail - crucial
• Highly organized, comfortable owning multiple work streams and deadlines at once
• Strong written & verbal communication, including copywriting for newsletters, social media, and client outreach
• Comfortable learning new software quickly, including Real Plus, Street Easy, Sky Slope, Active Pipe/ReChat, and Canva
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting
• Proactive & intuitive; able to spot what needs attention and act without waiting to be asked
• Prior experience in real estate, hospitality, sales support, or an operations-heavy role (nice to have)
• Familiarity with Street Easy, Real Plus/RLS, Nooklyn, Sky Slope, AI tools, and Canva (nice to have)

Demonstrates expertise in sales operations, pipeline management, and marketing strategy development, with a strong focus on attention to detail and organizational skills. Proficient in managing multiple work streams and utilizing various real estate tools and software to enhance operational efficiency.

• Sales Operations Management
• Marketing Strategy Development
• Real Plus Proficiency
• Attention To Detail
• NY Real Estate Salesperson License

• Pipeline Management
• Transaction Record Maintenance
• Commission Tracking
• Project Management
• Copywriting
• Listing Agreement Drafting
• Client Outreach
• Invoicing
• Budget Oversight
• Vendor Relationship Management

• Highly Organized
• Strong Communication
• Proactive
• Intuitive

• NY Real Estate Salesperson License

• Real Estate
• Sales Support
• Operations Management
• Marketing Collateral
• Client Touchpoints

• Real Plus
• Street Easy
• Sky Slope
• Active Pipe
• Re Chat
• Canva