VP, Property Management

Min

USD $/Yr.

USD $/Yr.

Services for the Under Served (S:US) is a dynamic and growing social service and housing agency with 47 years of experience providing housing and services to New York City's most vulnerable populations. The Real Estate team maintains and expands S:

US’ large and diverse housing portfolio, fulfilling the organization's commitment to ensuring all residents have a safe, clean, affordable place to call home. With more than 2500 units owned, an additional 320 in construction and another 2000 in predevelopment, S:

US is among the largest supportive housing providers in New York State and nationally.

Reporting to the Chief Operating Officer, the Vice President, Property Management provides executive oversight of S:

US’ property management operations, including rent collection, leasing, scatter site and commercial lease management, housing compliance, violations, on-site property operations, and Facilities. The VP leads a multi-disciplinary team that includes the VP of Facilities and property management Directors, and is accountable for occupancy and rent collection performance, regulatory and subsidy compliance, safe and well-maintained properties, and the fiscal integrity and operational efficiency of the portfolio.

The VP develops and implements systems, performance standards, and operating plans; strengthens coordination across Facilities, Social Services Programs, Finance, Legal and other partners; and drives strategies that support regulatory integrity, resident experience, property conditions and financial performance.

• RENT COLLECTION:
• Lead S:
  
  US rent collection activities;
• Calculate subsidy & tenant share (initial + renewals);
• Manage subsidy billing, adjustments, and liaison with funders;
• Oversee tenant-share collection and coordination with Legal; and
• Conduct arrears analysis and reporting.
• LEASING AS OWNER & REAL ESTATE COMPLIANCE (Detailed):
• Maintain 95%+ leased across LP and BH portfolio;
• Oversee income certifications and rent calculations;
• Serve as primary real estate liaison with auditors & funders; and
• Oversee tenant file audits and physical property audits.
• LEASING (AS TENANT) & VIOLATIONS:
• Manage 1,200+ residential leases and 60 commercial leases;
• Track renewals, expirations, maintenance requests;
• Manage landlord relationships and lease negotiations;
• Lead violation tracking, response, and vendor coordination; and
• Submit payment requests and ensure violation removals.
• LP TENANT INTERACTION & INTERVENTION:
• Lead resident relations at LPs;
• Issue conduct letters and manage lease compliance;
• Coordinate with Legal on holdovers;
• Ensure inspections and monitor repairs & turnovers; and
• Minimize municipal violations.
• LP BUDGETS:
• Oversee budgeting and forecasting for LP portfolio.
• LEASING & MAINTENANCE OVERSIGHT:
• Provide executive oversight of the Facilities function through the VP of Leasing & Maintenance and ensure alignment between property management and facilities operations;
• Evaluate facilities operations, staffing structures, systems, and performance data and make recommendations to improve service delivery, efficiency, and accountability;
• Use Yardi and other systems to monitor work orders, response times, property conditions, and maintenance performance;
• Ensure preventive maintenance programs are established and operating effectively across S:
  
  US facilities;
• Oversee the evaluation, negotiation, and performance of vendor and maintenance contracts to support safe, clean, and fully operational properties; and
• Support organizational safety protocols and coordinate with the S:
  
  US Safety Committee, as appropriate.
• STRATEGIC OPERATIONS & PERFORMANCE MANAGEMENT:
• Direct operational planning and budgeting across Property Management and Facilities…