Stability Specialist - Bronx Sites

Housing Stability Specialist
- Bronx

Job Description

Classification:
Non-Exempt

Reports to:

Housing Stability Manager

Location:

Bronx, NY
- Amber Hall, Leeward Hall

Schedule:

Full-time, Monday
- Friday, 9:00 AM - 5:00 PM. Lantern staff may be asked to adjust schedules based on operational needs.

Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. Lantern was recognized as a Top 2025 Workplace by City & State New York.

The Housing Stability Specialist works directly with low-income and special needs tenants applying for and residing in Lantern’s supportive housing programs. This role is responsible for supporting housing stability through intake, leasing compliance, rent collection coordination, and tenant engagement. The ideal candidate will have experience working with vulnerable populations and a strong understanding of housing compliance and subsidy programs. This position requires flexibility, strong organizational skills, and the ability to collaborate across departments.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Provide high-quality customer service to residents and applicants by responding to calls, messages, and emails in a timely and professional manner.
• Maintain accurate and complete tenant files, ensuring compliance with subsidy agencies, funders, and regulatory requirements, including LIHTC and other tax credit documentation.
• Manage vacancies in accordance with Lantern policies and procedures.
• Collaborate with clinical staff and property management to maintain a safe, clean, and supportive environment.
• Monitor occupancy rates and work with site teams to maintain at least 95% occupancy.

• Coordinate with referral sources and agencies to obtain applications for available units.
• Schedule, meet with, and interview applicants for assigned sites.
• Review and collect required eligibility documentation.
• Assist applicants with subsidy application preparation.
• Issue acceptance letters in coordination with leadership.
• Coordinate and facilitate new tenant move-ins in accordance with agency procedures.

• Ensure all tenant files are compliant with supportive housing and regulatory requirements, including move-ins, annual and interim recertifications, rent changes, and terminations.
• Prepare and track lease renewals and ensure timely completion of lease documentation.
• Complete income calculations for rent and subsidy eligibility.
• Maintain tracking systems and provide regular leasing and compliance reports.
• Participate in building management meetings and provide updates as needed.
• Maintain complete and organized files for all assigned properties.
• Delegate tasks to the Leasing Assistant, if applicable.

• Communicate regularly with funders and landlords, including submission of rent rolls and required reports.
• Review aging reports to identify tenants at risk of arrears.
• Oversee issuance of arrears notices and collaborate with program staff on interventions.
• Work with case management teams to support tenants in maintaining financial stability.
• Review incident reports to identify lease violations and collaborate on resolution plans.
• Coordinate with property management on non-payment and holdover proceedings when necessary.
• Ensure compliance with policies related to unit abandonment and re-rental.
• Perform other job-related duties as assigned.

• Associate degree in a related field required;
  Bachelor’s degree in a related field preferred.
• Minimum of 2 years of…