Design Researcher - Principal Associate level

Location: New York

* Learning Objective Clarity:
Owns the process of generating and maintaining clear learning agendas, research roadmaps, and research objectives in consultation with Product teams. Defines primary research questions that align directly with business strategy to eliminate knowledge gaps.
* Research Execution:
Owns the full execution process, including selecting the best research method, producing research plans, and identifying participant screening criteria. Creates high-quality research artifacts and conducts research sessions, providing touchpoints for cross-functional partners.
* Expert Analysis:
Applies human factors and human behavior expertise to analyze and synthesize primary and secondary research data, surfacing relevant, actionable insights that answer research questions and produces the promised deliverables.
* Actionable Recommendations:
Authors useful, pragmatic, and concrete recommendations that product teams can action. Actively follow up to ensure recommendation actioning is tracked and monitored throughout the Product Development Lifecycle.
* Scaled Impact:
Opportunistically increase the altitude and aperture of your research to create additional leverage across Capital One.
* Enablement:
Leads Consult Hours to advise non-researchers on method selection and research approach.
* 7+ years conducting research in corporate enterprises
* Exceptional business communications (verbal and written)
* Experience working with and influencing  senior level executives

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
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