UX Researcher

Overview

The Product Design, UX Researcher will bring rigor, curiosity, and genuine people‑forward energy to Epsilon's Product Design team, connecting user behavior to product strategy through sharp, well‑executed research. This is not a role for someone who waits to be told what to study. You will take ownership of the research agenda, assess each challenge independently, recommend the right methods, and drive the process from question to recommendation with confidence.

You communicate findings in ways that move rooms and shift roadmaps, and you use AI tools to work faster without letting them do your thinking. This is a role for someone who genuinely loves talking to users, thrives when the brief is fuzzy, and knows that a well‑framed recommendation is worth more than a hundred data points.

• Own research studies end‑to‑end: define the question, recommend the right methodology, recruit participants, facilitate sessions, synthesize findings, and deliver a clear recommendation, not just a report.
• Assess each research challenge on its own terms and advocate confidently for the most appropriate method, whether that is a contextual inquiry, diary study, moderated usability test, survey, card sort, or a combination, based on what the question actually demands.
• Plan and moderate qualitative research sessions (interviews, usability tests, inquiries) with warmth and confidence, putting participants at ease and drawing out honest, actionable responses.
• Design and analyze quantitative studies (surveys, tree tests, benchmarking, analytics review) and integrate those findings with qualitative insights to tell a complete story.
• Use user research tools such as Looppanel, Lyssna to accelerate the operational side of research, including transcription, affinity mapping, and initial pattern recognition, while applying human judgment to interpret what it all means.
• Build and maintain a shared research repository, making past findings discoverable and usable for the broader product team in our research MCP.
• Communicate findings to cross‑functional partners, including product, engineering, and leadership, through structured presentations that connect user behaviour directly to business outcomes and product decisions.
• Partner with Product Designers and Product Managers throughout the product development lifecycle, from generative discovery through evaluative testing of shipped features.
• Contribute to a user‑centered culture by running research office hours, sharing findings broadly, and making it easier for non‑researchers to engage meaningfully with user insights.
• Stay current with evolving research tools, AI‑assisted workflows, and emerging methodologies, and proactively surface new approaches that could improve quality or efficiency.

• Three to five years of hands‑on UX research experience on digital products, with a portfolio that demonstrates studies you owned from question to recommendation.
• Demonstrated fluency in both qualitative methods (in‑depth interviews, usability testing, contextual inquiry, diary studies) and quantitative methods (surveys, card sorts, tree tests, product analytics review).
• A confident, upbeat presence in the room: as comfortable facilitating a one‑on‑one session with a skeptical enterprise user as presenting findings to a room of senior collaborators.
• The judgement to assess a research question and recommend the right method rather than defaulting to the most familiar one.
• Practical experience using AI tools to accelerate synthesis and operational tasks, with a clear and deliberate sense of where human interpretation must lead.
• Strong written and verbal communication skills, with the ability to distil complex findings into a decisive point of view rather than a neutral summary of what you heard.
• A working knowledge of how digital products are built and where research fits into agile, iterative product cycles.
• Degree in Human‑Computer Interaction, Cognitive Science, Psychology, Anthropology, or a related behavioural discipline, or equivalent professional experience.
• An accessible portfolio or case studies that show not just the research methods used, but the decisions…