Lead UX Researcher

Responsibilities

• Lead research strategy:
  Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy.
• Develop and execute end-to-end research:
  Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals.
• Growth experience: research into international expansion, monetization and/or merchandising.
• Build inclusive products:
  Experience thinking through different audiences’ needs, pain points and behaviors, including working with accessibility needs in mind.
• Strategic cross‑functional partner:
  Work in close collaboration with other researchers and cross‑functional partners (product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.
• Deliver high‑impact insights at velocity:
  Generate actionable insights that help teams make decisions and build momentum towards our mission.
• Champion culture and clarity:
  Model honest, empathetic communication and help cross‑functional partners navigate ambiguity with confidence and care.

• 6+ years of user research experience, including 2-3 years of experience in a consumer‑facing product research role.
• Experience working on monetization, subscriptions or new revenue streams or zero‑to‑one products.
• Mixed methods with strong quantitative (e.g., survey, experimental) skills and expertise with measuring sentiment in experiment frameworks.
• Proficient in data manipulation, analysis, and dashboard creation with R, SPSS, and/or Looker (or similar statistical software).
• Strong communicator, committed to telling clear and compelling stories with data.
• Proactive at building and sustaining trusting, successful relationships with cross‑functional partners (e.g., data science, customer experience, product management, design, engineering, marketing).
• Eager to learn from, collaborate with, and mentor other researchers.
• Champions team culture in authentic, courageous, and empathic ways.