Research Director

About Us

Knit is the AI-native consumer research platform helping brands automate and accelerate primary research. With our Researcher-Driven AI, we’ve condensed the entire quant + qual research process from weeks into days (sometimes hours!) for 50+ enterprise brands — including Amazon, T-Mobile, Mars, NASCAR, and more. We’re on a mission to scale and democratize world‑class research. From survey generation to stakeholder‑ready reports, our platform is redefining how insights teams operate — and we need your help to push the limits of what’s possible.

The purpose of the Research Director role is to ensure Knit customers successfully achieve their desired research outcomes through their partnerships with Knit. By owning customer relationships, getting deeply engrained in customer research needs, and driving high‑quality project deliverables, the Research Director’s impact is ultimately measured by positive customer retention and expansion.

The research function is a primary contributor to Knit’s shared business objectives of customer retention and upsells, ultimately measured by Net Revenue Retention (NRR) in addition to supporting successful Pilot to Subscription Conversions for acquiring new business.

• Research Success – Ensuring Knit customers successfully achieve their desired research outcomes through their projects with Knit, measured by successfully achieving research objectives and delivering on Knit’s Quality & Speed service‑level agreements (SLAs).

• Serve as the dedicated research lead for all customers’ projects (on assigned accounts) and be the ultimate accountable party for research project success.
• Drive and document in‑depth project scoping to uncover a deep understanding of research objectives and project context to set up project success.
• Act as the strategic problem solver and research subject‑matter expert partner for customers, proposing solutions to business & research needs.
• Serve as a solutions architect for customers, educating them on Knit’s research capabilities, consulting with them to adjust for fringe requirements, and proposing solutions to maximize project success.
• Maintain and enrich all customer context to improve Knit’s ability to meet the customers’ custom research needs.
• Participate in continuous innovation on Knit’s AI product to minimize the delta between Knit’s AI output and a human researcher output.
• Be the final customer‑ready check and approver on all Knit final topline delivery and present key insights and recommendations directly to the customers.
• Drive feedback collection on “the last mile” – uncover and document what happens after Knit delivers a project to when it’s “stakeholder ready,” supporting Knit’s product vision in getting to stakeholder ready reports.
• Successfully and effectively manage direct reports, ensuring they are fulfilling their responsibilities and growing in impact.

• 8+ years of market research experience, majority spent on the supplier side in a market research agency environment.
• Experience leading discovery and scoping calls, writing and editing quantitative and qualitative questionnaires from scratch, drafting analysis plans, and creating and presenting stakeholder‑ready insights topline & reports.
• Ability to drive initiatives and outcomes in ambiguous environments, navigate complex customer needs and internal business changes, and has a proven track record operating in an early‑stage startup (