Director, UX Research

• Compensation: USD 175,000 - USD 200,000 - yearly

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, Dream Works Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood.

NBCUniversal is a subsidiary of Comcast Corporation. Visit  for more information.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

The Role:

The Principal User  Experience Researcher will play akeyrole in defining the future of Peacock’s product experiences.

The position willleadand executeresearchon the Product Research and Consumer Insights team and will focus on key timely and critical bodies of work — answering questions like:howshouldsubscriber experiences differ across devices,how might subscribers want to managestreamingservicesubscriptions in the future, and how tobuildfandom-centered streaming product experiences.

Reporting directly to the Senior Director of User Research and Consumer Insights, they will collaborate with cross functional partners across

Commerce and Viewing Product, Design, Analytics, and Product Marketing, and will lead research that informs product decisions across the product lifecycle, as well as the work that gives shape to new initiatives.

Responsibilities include, but are not limited to:

Consulting and advising cross functional partners on their research questions and selecting the right methods and tools to answer them

Owning and driving your research roadmap, ensuring stakeholder and product needs are met and well aligned to achieve organizational goals

Conducting research across the product lifecycle via unmoderated prototype tests, lab studies, online interviews, observational tests, surveys, benchmark studies, diary studies, and more

Managing complex schedules across multiple project sat one timeto ensure on time delivery

Setting new standards for methodological rigor and research excellence

Crafting memos and reports thatmakecomplex ideas simple, surfacetimelyinsights, clearly communicate key learnings, and drive strategic and actionable recommendations

Influencing strategic and tactical product roadmaps with cross-functional leadership

Mentoring and coaching other researchers

Leveraging AI-enabled tools to streamline and scale repeatable workflows

Vendor selection andmanagementwith external research agencies, ensuring high-quality deliverables andoptimalresource allocation

Staying abreast of industry trends and emerging technologies

Required Qualifications:

10+ years of experience in consumer product research or consumer insights

Expertise in designing, executing, and analyzing a wide range of qualitative and quantitative methodologies (e.g., in-depth interviews, surveys, prototype tests, card sorts, diary studies, focus groups, correlation analyses, etc.)

Demonstrated success using data and insights to influence business decisions anddrive strategic product value via stakeholder influence

Balancing ownership of multiple projects simultaneously while leading broader initiatives

Excellent at digging into data…