Server Assistant; Madison

COMING SPRING 2026:
We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison. Comprehensive on-site training provided for qualified and eager candidates!

Gracious Hospitality Management’s 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project will bring together three distinct concepts — the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept
- Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake
- Sushi Yoshitake . Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan.

• Interview Phase: Resume screening and interviews. There will be open calls scheduled the week of 2/9/26 and 2/16/26. Selected candidates will receive an invite to attend.
• Hiring Phase: Post-open calls, candidates will receive welcome and onboarding emails from the People and Culture team.
• Training Phase: New hires will train several weeks in advance of the anticipated opening date of 550 Madison.
• Pre-Opening: New hires should expect the friends and family service during regular dinner hours during this phase.
• Grand Opening:The restaurant will celebrate its grand opening and transition into full daily operations.

Server Assistants (SA’s) are dynamic hospitality professionals responsible for bussing and cleaning all customer tables while aiding Servers with steps of service. SA’s are paired with Servers in assigned sections of the restaurant. SA’s should never leave the floor without informing their Server and Management.

Job duties and responsibilities include, but are not limited to the following:

• Completes all assigned side work related to set up and breakdown of the coffee and tea station, dish pit area, dining room, and service hutches.
• Provides enthusiastic hellos and goodbyes to all incoming and departing customers.
• Provides exceptional service & hospitality to every customer.
• Greets all tables with beverage lists, spiels the offerings, and explains the beverage menu format. Offers choice of bottled water or filtered tap, and ensures selections are rung in and communicated with their section server.
• Marks tables with correct utensils once table orders are taken. Informs customers of the food items being delivered to their table.
• Runs drinks from the bar to the assigned customer by table and position number.
• Clears dirty dishes and glassware from tables with elegance and finesse.
• Assists Servers to consistently deliver a quality experience for customers
• Proactively communicates to the station server any pertinent information gleaned during table touches, especially regarding special occasions or any customer unhappiness.
• Verifies any food delivered is accurate and quality checks for customer immediate needs.
• Assists customers with boxing up food that customers wish to take home, and any other needs.
• Displays knowledge of grill functionality, breakdown, general maintenance, and cleaning.
• Maintains functional and clean grills: daily removal of parts, cleaning, and rim polishing.
• Maintains cleanliness and organization. Daily cleaning of the coffee station, water station, refrigerators, and dining room.
• Assists with dish and glassware disposal as needed.
• Provides water, tea, and coffee service to customers throughout the night.
• Adheres to safety and health standards set forth by the Local Department of Health. Maintains all service tools including trays, silverware, plate ware, glassware, scissors, and tongs.
• Responsible for training new employees as assigned.
• Assists other stations or areas of the restaurant when requested by management.

• Display knowledge of COTE brand, culture, and product.
• Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.
• Maintain…