Assistant Captain

Overview

maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners Elisa Marshall & Benjamin Sormonte, with locations across North America and Canada. Inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods including their famous nutty chocolate chip cookie, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches.

In addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. From baby showers and birthday parties to engagements, they're able to help celebrate customers and make new beautiful memories. In September 2021, maman founders Elisa Marshall & Benjamin Sormonte released the highly anticipated maman: the cookbook.

We’re looking for a passionate assistant manager to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You have experience in successfully managing a team, fostering unity, and working together to accomplish daily goals. No task is too small for you. When you join our team, you’ll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests.

You’ll be able to speak authentically about who we are, and every item on our food and beverage menu. You love cookies, you are always ready to lend a helping hand to a colleague and you don’t take yourself too seriously. You will be based at any of the maman locations. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!

• Help lead a team of counter, server/runner & baristas (approx. 15 people)
• 80% of your time spent on the floor completing tasks your team completes, and 20% of your time spent on scheduling, ordering and emailing with the back office team
• Report directly to your regional director & general manager, and effectively communicate with them regarding team and cafe needs
• Take ownership of the cafe spaces and aesthetics, including printing & framing signage, menus, and tags
• Answer company emails in a timely manner
• Ensure food and labor costs stay consistent and follow company guidelines
• Keep an eye on your cafe’s financial results and motivate your team to constantly go above and beyond
• Successfully communicate specials of the season, encourage guests to try our best selling items
• Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests
• Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
• Always keep an eye out for dirty cups, napkins that fell to the ground, the cleanliness of our restrooms or dirty cigarette butts on our terraces
• Investigate and resolve any guest concerns

• You have minimum 1 year leadership experience
• Familiarity using Toast & working with 3rd party delivery apps
• You take complete ownership of your team, cafe and everything needed to provide the best experience to customers
• You have a good instinct of knowing what problems to solve on your own, and which ones need to be escalated
• You ensure food and safety at all times, and have a food handler’s certificate
• Work a flexible schedule that will include weekends, holidays, special events, and/or occasional emergencies as needed
• Hospitality is your passion, you make a point of keeping up with the latest industry trends
• Quality, esthetics & top notch customer experience is a non-negotiable for you
• You make people feel good—your team and guests alike. You lead by example
• You learn quickly and are able to adapt to maman’s unique culture
• Smart, no ego, upbeat, friendly, & efficiency oriented
• If we get stuck in an elevator together, you’ll crack a joke and we’ll laugh along the way

• Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
• Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
• PTO & healthcare benefits
• Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
• Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible

Keep in mind that maman is growing and developing everyday. We all do a little bit of everything and like to roll our sleeves up and get our hands dirty to help a colleague out

We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer

Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!