Substitute Bar Server

Substitute Bar Server

Mandarin Oriental New York is looking for a Substitute Bar Server to join our Food and Beverage team in our exciting new outlet The Bar.

About the job

Based at the Mandarin Oriental New York within the Food and Beverage Department in New York the Substitute Bar Server maintains all dining room environment and equipment clean and tidy, assists guests when they have questions about the menus offerings, and takes order from guests, anticipates guests’ needs and addresses them accordingly.

Substitute Bar Servers reports to the The Bar Manager/Food and Beverage Manager.

• Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
• Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
• Retrieve supplies at beginning of shift from C2 and other areas as required for service
• Retrieve wines and other beverages from wine racks and other storage
• Retrieves completed food and/beverage orders from kitchen or bar; confirms accuracy of order and delivers to guests with appropriate condiments. When serving beverages, abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
• Checks assigned station (which will rotate weekly) before, during and after shift for proper set up and cleanliness
• Work in a team effort with other Bar servers and Bar bartenders regardless of sections to ensure legendary quality experience for all internal and external guests.
• Greets guests in a friendly and courteous manner and explain any specials cocktails
• Records the details of the order from guests, repeating as necessary, to check for accuracy.
• Remain attentive to guests’ allergy and dietary restrictions, ensuring all orders comply with their needs and are communicated accurately to the kitchen and bar teams
• Replenishes beverages as necessary and checks with guest for overall satisfaction
• Presents the check to the guest in a timely and anticipatory manner, then collects and processes payment.
• Maintain the service area clean and organized by keeping chairs and banquettes free of debris and ensuring tables are properly wiped down
• Vacuum around tables and service area as needed after each service
• Make sure that all silver and glasses are wiped and spotless
• Ensure the snack station is properly set and table lights are in place prior to guest arrival
• Mark tables appropriately to food order for each course
• Enter and close out all sales in POS without errors. Double check list of items before “sending”.
• Make sure that all product served are accounted for on the final bill before presenting it.
• Set up tables according to Bar Manager / F&B Manager communication
• Up keep and clear tables between courses throughout the service
• Make sure that all product served are accounted for on the final bill before presenting it.
• Verify guest satisfaction with each table during each course served
• Anticipate guest needs, as to where guests will never have to ask for anything
• To wish each and every guest a warm farewell and thank them for coming
• At the end of the shift deliver all checks and report to the appropriate place according to rules
• Responsible for closing all guest checks daily to ensure accurate billing and avoid any open transactions
• Perform all opening duties to set up for successful service and closing duties to set up for next day service
• Follow all Forbes and LQE Standards of service at all times

• Report all suspicious persons or activities and hazardous or unsafe conditions to the management
• Follow TIPS standards for service of alcoholic beverages
• Provide excellent service at all time to all of our guests
• Assist Guest courteously and efficiently
• Maintain the…