Cafe General Manager

Job Details

Level: Management

Job Location:

HQ Offices - New York, NY 10016

Title:

Cafe General Manager

The Cafe General Manager is responsible for leading the overall performance of the cafe while upholding Joe Coffee Company’s core values:
Curiosity, Craft, Commitment, and Community. The GM drives operational excellence, financial performance, and team development while cultivating a welcoming and inspiring cafe environment.

• Achieve cafe performance metrics including revenue, labor management, and operational targets
• Manage cafe profitability through responsible expense management and revenue growth
• Review operational and financial reports to identify trends, opportunities, and areas for improvement
• Implement strategies that improve efficiency, productivity, and guest experience
• Ensure accurate cash handling and adherence to company financial procedures

• Cultivate a welcoming and vibrant cafe environment centered around coffee craft and community
• Model exceptional hospitality in every guest interaction
• Maintain high standards of beverage quality, service consistency, and cafe presentation
• Address guest feedback and resolve concerns with professionalism and care

• Recruit, hire, onboard, and retain a high-performing cafe team
• Provide ongoing coaching, feedback, and professional development for team members
• Foster a culture of accountability, collaboration, and inclusion
• Partner with the store’s Coffee Educators to support staff training on coffee knowledge, product quality, and craft standards
• Inspire team members to deliver outstanding hospitality and take pride in their work

• Create and maintain staff schedules that meet the operational needs of the cafe while managing labor budgets
• Ensure appropriate staffing levels during peak and non-peak hours
• Monitor labor trends and adjust schedules to support business performance

• Maintain cleanliness and organization of the cafe and all equipment
• Coordinate and schedule routine equipment maintenance and repairs
• Manage relationships with vendors and service providers
• Complete and submit operational summaries and reports to leadership and cross-functional teams
• Actively participate in manager meetings, leadership discussions, and company initiatives

Salary: $66,600 - $70,000 annually
Quarterly bonus potential based on cafe performance and company metrics

• Medical, Dental, and Vision Insurance
  - Available after six months of employment
• Beyond Med Access
  - Support for elective procedures not tied to medical plan eligibility
• Pre-Tax Commuter Benefits
  - Save on eligible transit and commuting expenses
• Employee Assistance Program (EAP) - Confidential support for mental health, legal, financial, and personal needs

• 401(k) Retirement Plan
  - Opportunity to save for the future with employer match
• Bonuses &
  
  Incentives:
  • Employee referral bonuses
  • Team-based recognition programs

• The Joe Show
  - Our signature community-building event
• Company Holiday Celebration - A festive gathering for the entire team
• Latte Art Throw downs
  - Friendly competitions celebrating craft and creativity

• Training and development workshops
• All the coffee you can ever want

• A genuine passion for coffee and specialty coffee culture
• At least 1 year of experience managing a cafe or similar hospitality environment
• Strong espresso preparation and beverage crafting skills, with the ability to speak knowledgeably about coffee and brewing methods
• Demonstrated ability to lead, motivate, and develop a team while cultivating a positive and…