Team Leader, Restaurant​/Food Service

Job Title: Team Leader

Pay: $21.00 per hour + Mystery Shopper Bonus + Tips

About the Company
:
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!

About the Role: At Pret, Team Leaders are the backbone of our shops. You're the person who makes everything work, coaching your team, keeping standards high, and creating the kind of energy that makes both guests and team members want to come back.

This is your first step into a leadership role. If you can run a good shift, you can eventually run a good shop. Whether you're working toward managing your own business one day or becoming an entrepreneur, this is where you'll learn how to lead people, drive sales, manage costs, and make decisions that directly impact the bottom line. Many of our General Managers and multi-unit leaders started right here as Team Leaders.

As a Team Leader, you'll run shifts, lead by example, and help your team grow. You'll ensure the shop is running smoothly during peak rushes and quiet moments alike. You'll solve problems on the spot, champion Pret's values, and be the go‑to person your team can count on. This isn't just about managing tasks, it's about building a team culture where people do their best work and guests feel the Pret difference.

If you're ready to step up, take ownership, and develop the skills to run your own business someday, we want you on our leadership team.

• Run shifts confidently and ensuring smooth operations from open to close
• Coach and train Team Members on food prep, barista skills, guest service, and Pret standards
• Give real‑time feedback to help team members improve and grow
• Conduct team pre‑shifts to keep everyone aligned on daily goals and priorities
• Create a positive, energized environment where people want to work hard
• Address team concerns and communicate with the Manager about performance or development needs

• Keep retail langers restocked and looking picture perfect, guests should always see a full, beautiful display
• Ensure all food and drinks are prepared to Pret's quality standards throughout your shift
• Maintain proper food temperatures, freshness, and availability of all menu items
• Oversee hot food production, barista station, and food prep areas
• Monitor that all stations are set up correctly and stocked appropriately
• Deliver excellent guest service and coach your team to do the same
• Serve Barista Prepared Drinks within the 60-second standard and ensure your team does too
• Execute new product launches and promotions on time

• Ensure all health & safety and food safety standards are followed throughout your shift
• Complete required safety checks, temperature logs, and equipment tests
• Keep the shop clean, organized, and ready for inspections at all times
• Address any safety or cleanliness concerns immediately
• Ensure the shop looks great through the guest’s eyes

• Open or close the shop following Pret procedures
• Monitor equipment and report maintenance issues to your Manager
• Help manage waste and stock levels for food, drinks, and supplies
• Handle guest concerns professionally and elevate when needed
• Complete administrative tasks like scheduling support, inventory checks, and shift reports Supporting Shop Success
  • Work closely with Assistant Managers and the General Manager to hit shop goals
  • Help drive sales through great service, product knowledge, and team engagement
  • Identify opportunities to improve…