Operations lead, Main Bar - Empire State Building, Store

Now Brewing: operations lead, Main Bar - Empire State Building Reserve

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. As a place for community, gathering, and dynamic shared experiences, Starbucks Reserve® plays an important role in the broader Starbucks portfolio.

Starbucks Reserve® celebrates craft and a place of belonging in a portfolio of unique flagship locations, Starbucks Reserve® Stores and Reserve Kitchens across the US.

Partners at our Starbucks Reserve® main bar play a crucial role in creating a premium coffee and food experience that harmoniously mixes our Starbucks Reserve®, Starbucks Reserve® Kitchen and core offerings. Upon welcoming customers, they set the tone with an inviting demeanor, guiding patrons through the unique atmosphere adorned with distinctive décor and an open layout that showcases exclusive merchandise and different brewing methods.

Partners engage with customers by offering personalized recommendations based on individual preferences. Ultimately, the partners at the main bar elevate the experience, ensuring that each customer leaves with a deeper appreciation for coffee and its rich complexities. This fast-paced environment encourages partners to develop their passion for service and ability to work with a diverse team.

This position contributes to Starbucks success of the Starbucks Reserve® brand by assisting the operations managers, associate managers, and/or specialists in executing store operations and functions during scheduled shifts. Operations leads are committed to operational excellence through the delivery of high-quality products and service, working cohesively with the greater team to ensure delivery of the Starbucks Reserve® Experience. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

• Act with integrity, honesty, and knowledge that promotes the culture, values, and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example.
• Anticipate customer and store needs by constantly evaluating the environment and customer for cues. Communicate information to the manager so that the appropriate response can be made to create the Starbucks Reserve® experience during each shift.
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to the operations manager.
• Contribute to a positive environment.
• Deliver legendary service to each customer.
• Develop a positive and professional working relationship with each partner.
• Execute operational assignments during scheduled shifts. Leverage functional systems consistently to support delivery of the Starbucks Reserve® experience.
• Follow Starbucks Reserve® operational policies and procedures, including those for cash handling, health, safety, and security.
• Manage service of alcohol according to all state and federal laws and regulations, as well as company and brand policies and standards.
• Maintain regular and consistent attendance and punctuality.
• Engage in storytelling and communication of the Starbucks Reserve® Kitchen brand, food, and culture.

• Customer service experience in retail and/or restaurant environment
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Ability to carry 35lb on a consistent basis
• Identify,…