Busser - Room Service

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas as well delivery of guest supplies to guests in a pleasant, upbeat and efficient fashion. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that induces guests to make Hard Rock Hotel New Yorktheir choice for gaming entertainment; responsible for actively building andretainingguest relations and acts as a mentor to team membersin order toprovide superior guest service.
• Greet each guest and provide outstanding customer service.
• Supply all food items neededin order tomaintainan efficient operation.
• Responsible for the preparation andup keepof food lines and self-service stations.
• Transport all food items fromkitchento respective areas.
• Inform chefs of all prepared food items that are needed.
• Assistin the kitchen with preparation of products and dish washing and make certain thereis an ample supply of dishes and utensils at all times.
• Monitor temperatures of all food items in holding units.
• Maintain the appearance of food during the duration of the day or event by handling all food according to sanitation codes, rotating food as needed, handling all by the rims, lining up food items according to courses and presentation and having all food appear fresh.
• Maintain all beverage areas with all necessary beverages.
• Complete all set-up duties on time.
• Responsible for the overall cleanliness and appearance of assigned area and kitchen as required.
• Assistsin the main kitchen with the preparation of various dishes as required.
• Knowledge of what food items are being served daily.
• Rotates andmaintainsinventory of all food.
• Uses proper transfer slips for all items coming and going to the Kitchen.
• Load all dinner plates, dessert plates, and bowls in proper areas.
• Put away and rotate all food storeroom orders.
• Put away all dry goods at the beginning of the day.
• Must have the ability to interact positively with guests to enhance guest relations.
• Bus table at the end of the guest meals.
• Maintain 15-20 tables.
• Transport dish cart to and from service station/stewards station.
• Maintain cleanliness in server stations as well as dining room.
• Responsible for abiding toall cash handling policies and procedures.
• Remove all dirty dishes and glassware from theguest’stables during and after each course.
• Refill all drinks when needed.
• Complete all opening and closing duties.
• Check and clean equipment regularly and ensure preventative maintenance programs are adhered to and communicate any repairs needing to be done.
• Work considerately with team members from all departments.
• Advise supervisor when supplies are needed.
• Inform supervisor of guest needs which may require special accommodations.
• Check with supervisor on duty before ending shift.
• Other departmental related duties and assignments as directed by management.

This job description reflects the position’s essential functions;it does not encompass all ofthe tasks that may be assigned.