Resident Dining General Manager

Description

Auxiliary Services, State University College at Oswego, Inc., is a 25-million dollar customer-service-focused corporation that provides dining operations, college store services, and administrative support to the SUNY Oswego community.

Our mission at Auxiliary Services is to create the best possible experience for the students, faculty, staff, visitors, and community members of SUNY Oswego. We are looking for the next great addition to our Resident Dining team!

Reports to the Director of Resident Dining and is responsible for excellent customer service in their assigned dining unit. Works collaboratively both within the unit and with other dining units. Ultimately responsible for meeting established financial goals of the unit.

Shows enthusiasm and creativity, and is excited about preparing, serving, and presenting excellent food. Shows a genuine concern for customer satisfaction and demonstrates a sense of belonging for customers and coworkers. Staff development of students, hourly, and management team members who mirror the positive customer-oriented behavior created by their manager.

The manager is accountable for the assigned operation, including customer service, food costs, building maintenance, and management, hourly, and student team members. Our customers seek a visible and available presence to answer their comments and concerns and consult with other Dining Services staff, when necessary. Works closely with our Registered Dietitian to ensure support of students' unique dietary needs including food allergies.

Develop an engaged team that focuses on delivering a vibrant experience through the effective direction of assistant managers, and hourly and student employees to ensure the daily achievement of unit and divisional objectives.

Utilize organizational skills to coordinate and monitor food requisition, production, and usage using standardized tools to maintain menu integrity, and ensure food quality, cost controls, and optimum meal service while implementing safety and sanitation standards in compliance with the New York State Health Code, Serv Safe, and OSHA. Fosters strong relations with Residential Life and Housing staff and other campus departments/offices.

Bachelor's Degree, plus one year of experience in the food or hospitality industry preferred;
Associate's Degree plus three years of experience in the food or hospitality industry; or completion of a minimum of 60 credit hours of college study and five years of experience in the food or hospitality industry. Successful completion of military training in food service is considered and welcome. Positions held demonstrate progressive responsibility and achievement.

Knowledge of Microsoft Office and Google Docs with demonstrated experience in Excel.