Sales Supervisor; Flagship Store - Madison

Sales Supervisor (Flagship Store - Madison, New York)

The RIMOWA Sales Supervisor is responsible for assisting the store team in all service and operational duties to help increase store productivity and performance.

• STRENGTHS FOR SUCCESS:
  Selling skills with ability to meet monthly personal sales goals
• Strong clienteling/customer development skills
• Customer focus:
  Dedicated to meeting customer expectations and requirements within Company policy parameters
• Ability to establish and maintain effective relationships with customers via clienteling
• Ability to learn and effectively convey product information

• ESSENTIAL JOB FUNCTIONS
• Sales Generation:
  Achieves monthly and annual sales targets by utilizing in-depth, updated product knowledge, selling and customer service skills
• Maintains client book. Regularly follows up with clients and meets monthly clienteling sales goals
• Assists Boutique Manager with execution of store marketing initiatives
• Assists in training efforts and KPI management for sales team
• Customer Service:
  Provides superior customer service
• Assisting and leading sales staff in partnership with store management
• Processes customer repairs when requested
• Operations:
  Understands and adheres to all store operational procedures including, but not limited to, opening and closing guidelines, inventory display and presentation guidelines, shipping/receiving policies, etc.
• Ensures facility maintenance, presentation and organization
• Exhibits proficiency in computer programs used by the Company

• High School diploma or equivalent
• Detail oriented, task focused
• Professional, strong communication skills both verbal and written
• Excellent problem-solving skills, positive attitude, team player
• Ability to work varied hours/days, including nights, weekends and holidays
• Must be able to lift large boxes up to 25lbs repeatedly