Asset Protection Coordinator

Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

This role is focused on Asset Protection in a CVS Pharmacy environment.

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates with store leadership and specialized divisions within the Asset Protection Department.

The APC will monitor store activity, gather information on theft and operational vulnerabilities, and communicate findings. This is a high-visibility position with emphasis on customer service and theft prevention, not a covert apprehension role. APCs will wear a specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service. Greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor activity and communicates with Store Management about observations. Requests guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in the Auror system as incidents occur and shares intelligence on known repeat offenders with key stakeholders.

• Physical ability to support essential functions (standing/moving for most of the work time to provide customer service and conduct theft prevention). Ability to stoop, kneel or crouch, reach or grasp objects, including those on lower shelves. Manual dexterity for security tagging and using keys to open/close locks.
• Excellent observational skills and the ability to recall and describe detailed facts. Ability to read small print on labels, tags or containers.
• Strong customer service and communication skills, both verbal and written. Ability to submit external theft reports as needed and to communicate effectively with Asset Protection and Store Leadership Teams.
• Flexibility to work nights and weekends.

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60%
• External Theft Reporting and review potential links of habitual offenders in Auror System; proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30%
• Monitor store compliance with AP programs; take corrective action to remedy vulnerabilities and report findings to DAPL and Store Leadership – 10%

Full time

40

The Typical Pay Range For This Role Is $18.50 - $27.50 per hour. This range represents base pay for positions in this job grade and may vary by experience, education, geography and other factors.

Great Benefits For Great People – CVS Health offers a comprehensive and competitive mix of pay and benefits to support the physical, emotional and financial wellness of colleagues and their families. Benefits include:

• Affordable medical plan options, a 401(k) plan (including company matching contributions), and an employee stock purchase plan.
• No-cost programs for wellness screenings, tobacco cessation and weight management, confidential counseling and financial coaching.
• Other…