Resales Specialist; Client Advisor - Madison

About The Role

The Resales Specialist (Retail Sales Associate) is a key sales position in our retail stores at The Real Real. As a Resales Specialist, you are goal-oriented and driven to achieve and exceed sales goals. You're client-obsessed, adaptable to change in a “startup” environment, and passionate about sustainable luxury fashion. If you are a self-motivated individual who thrives in a fast-paced, metrics-driven, team environment, this could be the perfect match!

• Full time positions must have the ability to commit to 40 hours per week and Part time positions must have ability to commit to 25 hours per week including evenings, weekends, and holidays as needed.

• Drive sales through client engagement, suggestive selling, and sharing product knowledge
• Provide a high level of service while navigating multiple customer journeys simultaneously
• Educate clients on The Real Real’s mission of sustainable fashion and business structure
• Build brand loyalty by delivering a best in class customer experience
• Outreach daily to existing customers to drive traffic into your retail store
• Assist with opening and closing procedures
• Support store daily tasks, such as replenishing supplies, replenishing merchandise and maintaining brand standards
• Other duties as assigned

Minimum Requirements:

• 1+ year of experience working in retail sales
• A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
• Genuine passion and enthusiasm for the customer experience
• Proven ability to excel in a metrics-based sales environment
• Self-motivation and a drive to achieve results
• Exceptional attention to detail and organization skills
• Adaptability and openness to change
• Receptiveness to feedback to improve performance
• Ability to quickly learn and master new technological tools

Preferred Requirements:

• Previous luxury/consignment retail experience
• Proficiency with Google Suite and Salesforce
• Experience using Mac iOS operating system

Full Time Benefits

• Base Pay PLUS uncapped bonus - $1000/month bonus (at target)
• Employee Stock Purchase Plan
• 401K with Company Match
• Medical, Dental, Vision & Commuter Benefits (applicable locations)
• Paid parental leave
• 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

Part Time Benefits

• Base Pay PLUS uncapped bonus- $250/month bonus (at target)
• Employee Stock Purchase Plan
• 9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is $21.00-$25.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.

As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women s and men s fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The Real Real is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We…