Director, In Store

Be part of an amazing story
The Macy’s story is about innovations and traditions—about inspiring stores and irresistible products. Macy’s has been part of memorable moments and milestones for customers and colleagues for more than 160 years.

Job Overview
As the Director, In Store, you will lead a team of People Leaders and drive strategy to achieve sales with a focus on the Macy's customer. You will lead initiatives to maintain a clean, neat, and organized shopping environment, increase customer loyalty, and deliver Macy’s standards for customer service. With training, coaching, and development, a team of People Leaders and Colleagues will grow under your leadership.

Perform other duties as assigned. This role reports to and is a developmental step to Store Manager.

What You Will Do

• Lead a team of People Leaders – Sales and Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers. Coach, train, teach and develop skills and strategy to drive customer experience, selling, merchandise and operational processes.
• Analyze Store’s business to strategize and deliver results; implement action plans focusing on deficient business areas and highlight growth opportunities.
• Drive and exceed sales goals by leading Macy's initiatives through coaching, feedback, and recognition, while optimizing productivity and efficiency.
• Develop strategies and appropriately plan/execute workload on pricing, signing, visual execution, merchandise execution, and event execution.
• Drive profit results by leading and planning/executing workload on product movement logistics, fulfillment, and back-of-house activities.
• Lead customer service culture in the store. Ensure colleagues engage with customers and provide a friendly and easy-to-shop environment.
• Review Sales, Customer Experience, and Star Rewards results and strategize actions for continued improvement.
• Drive Customer Experience KPIs, such as Omni Customer Experience score and Omni demand metrics.
• Review and utilize data to recognize People Leaders and Colleagues; develop and communicate strategies to improve results.
• Work with Managers, Sales, and Customer Experience to build client relationships between Macy’s Stylists and customers through MyClient and other acquisition initiatives.
• Strategize, plan, and execute events and community outreach. Ensure execution through Managers, Sales and Customer Experience.
• Develop People Leader and Hourly Colleague talent. Monitor and address performance issues timely.
• Conduct ongoing Talent Analysis of Colleagues and establish career progression plans to retain top talent and reduce turnover.
• Participate in recruitment and fill open Executive positions prioritizing internal movement, commission, and high-level selling areas.
• Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; set work strategy; provide insight and decision support; manage the team to meet or exceed performance and behavioral expectations; address and resolve colleague concerns.
• Ensure effective sales floor coverage through workforce planning and lead selling initiatives as needed.
• Establish high levels of shortage awareness and ensure policy adherence and procedural compliance.
• Foster an inclusive environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
• Perform other duties as assigned. Regular, dependable attendance and punctuality.

Who You Are And Skills You Will Need

• Bachelor’s Degree or equivalent.
• 7-10 years of retail management with experience developing leaders in a department or specialty store.
• Effective written and verbal communication skills; ability to draft reports and presentations and interpret safety rules and operating instructions.
• Basic math functions (addition, subtraction, multiplication, division).
• Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.
• Ability to handle multiple tasks simultaneously; self-motivated with excellent organizational, prioritization, and time-management skills; ability to collaborate as part of a team.
• Strong sense of urgency; proficiency with computers and RF equipment.
• Strong…