Assistant Store Manager

John Hardy boutiques are the physical expression of a powerful, dramatic, and inspiring brand. They bring to our clients an immersive brand experience which is warm and hospitable, allowing them to engage our brand narratives and explore our distinctive artisan‑crafted jewelry.

Working with the Boutique Manager, the Assistant Manager is responsible for assisting with the day‑to‑day management of the sales team and the curation of the John Hardy brand experience and serve as a brand ambassador, introducing new clients to John Hardy and cultivating relationships with existing clients. They will be responsible for providing unsurpassed service to all of our clients at all times.

The Assistant Boutique Manager must be a dynamic and engaging individual with an entrepreneurial mindset and strong relationship building skills.

• Maximize sales and measure sales performance and conversion rates on a daily basis.
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and manage sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

• Lead the team in collaborative manner in order to deliver the ultimate John Hardy brand experience
• Provide superior client service throughout the client journey to increase and retain client loyalty
• Manage the achievement of business objectives by utilizing a top client strategy to retain and develop high potential clients
• Leverage available marketing resources and tools to engage current and new clients to drive sales
• Capture client data in order to build relationships and personalize future client interactions

• Deliver individual sales budget by maximizing all selling opportunities; effectively leading, developing and supporting the sales and operations of the boutique to both meet and exceed sales plans and profitability targets
• Create a John Hardy client experience that is warm and hospitable in all client interactions
• Utilize exemplary strategic selling skills to effectively identify client needs and close sales
• Provide exceptional client service by ensuring that the client takes priority at all times; engaging every client in an interaction that results in the highest level of satisfaction
• Fully support and align with all key business initiatives and new product launches
• Remain current and knowledgeable of industry trends to determine opportunities to maximize sales within the market

• Assist with inventory control and achieve shrink objectives
• Always maintain consistent visual merchandising and housekeeping standards reflecting current visual guidelines and priorities
• Ensure adherence to company retail operating and security procedures
• Partner with support team in the repair process and follow‑up on client communication
• Ensure all sales activity complies with corporate brand standards and directives, including Product Presentation, Visual Merchandising, and proper understock organization
• Ensure all sales activity supports key business strategies and current initiatives in order to drive the success of the business

• Sales experience in retail or luxury retail or relevant client related experience
• 4 - 5 years’ luxury retail sales, retail or relevant client related experience, minimum of 1 - 2 years of management experience in retail or luxury retail or relevant client related experience
• Experience in sales generation and managing the achievement of sales results
• Exceptional clientele, client relationship building skills
• Trustworthy with an ability to handle confidential information
• Demonstrate strong oral and written communication skills
• Proficiency with Microsoft Office software including Word, Excel, Outlook and Point of Sales (POS) system
• Flexibility to work in various roles based on business needs (i.e. on the sales floor, operations, etc.)
• Flexibility to work non‑traditional hours, including days, nights, weekends and holidays