Deputy Boutique Manager - Melbourne

TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.

ABOUT THE OPPORTUNITY

If you like challenges, out-of-the-box thinking and teamwork, there is a
rare
unique
opportunity
for you as we are currently seeking a high performing
Deputy
Boutique Manager
to join our
Melbourne
Boutique.

Reporting to the Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Boutique Manager with all daily retail duties.

Plays an active role in the boutique,
increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective

Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing

Ensures team’s motivation and cohesion to reach the Boutique’s goals

Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary

Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles

Promotes a positive, inclusive, and supportive work environment in line with group’s values

Ensures an outstanding service is offered to all visitors in store;
trains, develops, and debriefs teams around Client Experience excellence

Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador
in and outside the boutique
, especially at events

Defines proactively grooming, attitudes
, and Visual Merchandising in line with luxury standards and internal guidelines

Leads the team to develop long-term relationships with clients

Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)

Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy

Ensures compliance with internal
control
policies

Supervises the store expenses and maintenance

Shows proactivity to challenge and improve processes

ABOUT YOU

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!

To be successful in this position, you will possess the following:

• Management experience in a luxury/retail environment

Mastery of selling skills

Mastery of sales KPIs

Knowledge of Brand DNA & history

Knowledge of Brand Collections

Creative business driver
, results-oriented

Client-centric mindset
, focused on recruiting new clients and growing the active client base

Excellent interpersonal and communication skills

Able to effectively lead a team
, able to coach and develop a high-performing team

Agile manager, able to multi-task in a fast-paced environment

Flexibility
, fast learner

Autonomy, sense of ownership

Pragmatism and resilience

As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.

1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name:
Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away…