Senior Manager, Retail

Who We Are:

Founded by two sisters — a dentist and an artist — COCOLAB welcomes you to a whole new oral wellness world. Where joy crashes routine through delightfully dentist‑designed, high‑performance products that work, rebuild, and nurture. We are the fun oral innovators. The floss‑wielding, bacteria‑busting, oral wellness makers of tomorrow. No plaque stands a chance, and our designs are anything but dull.

We are iconic. Because your smile is iconic. We are COCOLAB. We are a fully remote team focused on high performance, collaboration, delivering your daily hit of dental dopamine, and staying connected no matter where we work across the United States.

COCOLAB is seeking a Senior Account Manager, Retail who combines retail expertise with strong analytical and operational rigor. This role plays a critical part in growing our brand’s presence across mass, drug, grocery, specialty, hospitality, and emerging retail channels. You will support—and directly contribute to—the strategic vision for our retail channel, while also owning the reporting, planning, and flawless execution needed to drive profitable, sustainable growth.

As a key member of the commercial team, you will partner closely with the CCO to execute and operationalize our retail strategy, manage day‑to‑day account needs, and ensure excellence across launches, promotions, and retailer relationships. You will build the reporting, insights, planning frameworks, and cross‑functional alignment needed to support profitable, sustainable growth.

This role sits at the intersection of account management, analytics, and operations—requiring someone who can translate data into action, anticipate risks and opportunities, and manage the details that drive retail success. You will collaborate with Marketing, Finance, Operations, Creative, and Product teams to ensure COCOLAB shows up with consistency, precision, and impact at every customer touchpoint.

• Clear, accurate reporting, forecasting, and budgeting that drives visibility, strategic alignment, and better commercial decision‑making.
• Strong opex budget tracking and management.
• Strong performance across accounts through relationship‑building, data‑driven strategies, and proactive execution.
• Retail programs and launches delivered flawlessly, on time, and with strong cross‑functional alignment.
• Retail partners and brokers experiencing best‑in‑class communication, partnership, and responsiveness.
• Profitable growth driven through strong forecasting, margin visibility, merchandising excellence, and strategic retail planning.

• Partner with the CCO on plans to maximize sales, visibility, and distribution across mass, drug, grocery, specialty, and hospitality.
• Help to manage retail accounts; build trusted relationships with buyers and merchant partners.
• Help CCO to develop strategies to improve shelf placement, expand distribution, and drive in‑store visibility and velocity.
• Collaborate with broker partners while also managing accounts in‑house where appropriate.

• Own retail analytics including:
• Sell‑in vs Sell‑through analysis by retailer by sku
• Velocity (UPSPW / $PSPW) tracking by retailer, by chain, by SKU
• Comp‑door performance and understanding drivers (distribution, promo, seasonality)
• Forecast accuracy and adjusting demand based on real‑time POS trends
• Own weekly, monthly, and quarterly reporting across sell‑in, sell‑through, inventory, and promotional performance.
• Be able to analyze Nielsen or IRI data, understand competitive trends, and provide reporting and recommendations to leadership based on data.
• Maintain, refine, and improve forecasting models to support demand planning, revenue tracking, and budget management.
• Ensure accuracy of all forecasting and budgeting.
• Partner with Finance on sales planning, margin analysis, pricing strategy, and promo ROI to support profitable growth.
• Work closely with Supply Chain & Ops on demand forecasting, inventory allocation, supply timelines, and fulfillment accuracy.
• Ensure all new item setup, pricing changes, and retailer operational requirements are completed accurately and on…