More jobs:
Customer Experience Ops Leader; D2C & BPO
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-02-19
Listing for:
Ana Luisa GmbH
Full Time
position Listed on 2026-02-19
Job specializations:
-
Retail
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
Location: New York
A luxury jewelry company based in New York is seeking a CX Manager to oversee customer experience across D2C, Retail, Marketplace, and Wholesale channels. The ideal candidate has 4-6 years of experience in Customer Experience or eCommerce Operations, with a strong D2C background. The role includes managing BPO relationships, monitoring performance, and operationalizing initiatives, ensuring excellent service delivery and quality standards.
Exceptional communication skills are essential for this leadership role.
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